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Seller Fulfilling Amazon Orders by Drop-Shipping with Stolen Credit Cards
We’ve been getting a lot of credit card disputes on our website recently. With a little investigation, I was able to track it down to a seller on Amazon who is fulfilling drop-ship orders using these stolen credit cards.
Of course, Amazon support is useless in investigating this and taking appropriate action. So, for now, I have to accept that Amazon is allowing this overseas seller to continue their fraudulent scheme.
Here’s how it works:
- <FBM Seller> receives a seller-fulfilled order on Amazon.
- <FBM Seller> goes to our website and orders the product they need to fulfill.
- <FBM Seller> uses a stolen credit card to place the order and ship it to the Amazon customer. The billing address and shipping address do not match, and instead of using the Amazon customer's name in the shipping address, they use the credit card holder's name. They use a VPN, so the location matches the billing address.
- <FBM Seller> updates the order on Amazon with the tracking number we provide for the order shipped from our website.
- The Amazon customer receives their order with our invoice enclosed, showing the order details from the order placed on our website. The invoice shows the billing name and address of the credit card holder (victim), along with a much higher price paid on our website than the customer paid on Amazon.
- Square/PayPal notifies us that the customer disputes the credit card charge. The charge is reversed and we are responsible for the cost of the product and shipping.
<FBM Seller> has 8 feedbacks, all one star, with various stories of packages not received, fake tracking numbers, receiving the wrong product, some other person’s name on the package, etc.
Opening a ticket with Amazon support (15389588481) only gets a quick canned response and is moved to solved status. Reopening only gets a different response. The same thing happens with reporting it under the Account Health – Report Abuse page.
For now, we have to identify any orders from our website with a different shipping address than the billing address and call the customer to confirm the charge is fraudulent. Meanwhile, this seller will continue to profit through the use of stolen credit cards.
22 replies
Seller_rI7BZIczK8iAC
Yes, that's horrible. You have to report this abuse, not by creating a case, there is a specific link. Search in seller central. This seller has to be taken down immediately. Tag a mod here.
Seller_OzTW6Hnll2b1N
It's called triangulation fraud. We've experienced it multiple times too. Best thing you can do is flag orders that have a different shipping address than billing address like you mentioned. It sucks when it happens.
You could try doing a test purchase too and send evidence of "drop shipping" to Amazon to try and get them off quicker.
Seller_rI7BZIczK8iAC
.... and of course you don't send those orders. So, this fraudulent dropshipper can NOT fulfill his Amazon order, his ODR will increase rapidly and Amazon will suspend his account.
Then he comes here to the forum and complains "Amazon suspended my account - I did nothing!" That's why I like those "Deactivated account" threads - it's interesting to find out, WHAT fraudulent they did do. Of course, we won't always learn. If I copy-paste the list of possible reasons - a big deep silence is following because they have seen their face in the mirror.
On your place I would inform the police or the FBI, since his identity is clear.
Seller_gj8HjJaghobAH
Configure your website to reject payments with AVS mismatches and that will solve your problem.
Seller_Deol0cuKikKto
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Seller_OzVR08ROodNsi
There are TONS of TikTok videos and YouTube videos showing people how to dropship on TikTok Shop using Amazon as the fulfillment.
TikTok Shop is the wild west right now.
Seller_B9Rh4m57XWoYK
I'm confused on part 5. Did they pay the FBM seller for the item. Ex: $20.00
Thjey used a stolen card to drop ship the same item from your site , lets say at $30.00.
I would see how the customer might be confused, but ultimately they got their item and only paid AMZ seller $20.. Unless it was their card that was stolen. They should have only been charged $20.
I understand how you are out the $30 when the stolen card customer sees the charge on their account.
I imagine the negative reviews and unfullfilled orders come from those FBM customers waiting on their items, but the stolen card customers caught it before it could drop ship out.
Seller_nBUcRErQhJ4JW
I would contact the people you shipped to and tell them they have received stolen goods and need to return them. Some might, and some might not.
Obvisouly I would cancel any orders that dont match shipping / billing addresses.
Seller_HbH9Xf7rHVHXY
there is much more behind the scene. "Stolen Credit Card" cold calling or cold outreach are used for services or product selling this websites are scam what they do ? once they trarped customer by there offer for purchasing. they ask for credit card details to pay mostly when customer share his detail than they start there delay game with customer and on other hand finding a customer for credit card.
how this credit cards are sold?
this credit card are sold out in social media groups.
suppose there is 500$ in account they offer 100$.
the real scammer and criminal stay behind many filtered layer.
the buyer of credit card mostly un educated and unaware that legally he is a under thread if any action is being taken.
scammer also gives his credit card customer a suggestion to not withdraw money directly but instead use for shopping.
so from there a game start. unfortunatly now people using it for dropshiping.
(Note: dropshping by it self is not bad its good for both party if done legall. and we should remember every five fingures are not equall).
wish people understand values credibilaty etihics and avoids shortcut.
Seller_keSnEDesLFVwv
This is nothing new. Our friends in Hackensack and Rutherford, New Jersey have been doing this for years.
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