Lost Buybox on all ASINs
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Seller_bMjFP9cH8GdNX

Lost Buybox on all ASINs

Hi,

I have suddenly lost the Buybox on all of my listings and am not eligible for the featured offer on any of them. My account health is good and I have no violations.

I have raised with Seller Support and received a generic response, I am requesting an escalation and need urgent help with this

@Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Julia_Amazon @Ezra_Amazon @Winston_Amazon

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3 replies
Create and Manage Listings
Tags:Buy Box, Listings
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Seller_bMjFP9cH8GdNX
In reply to: Seller_bMjFP9cH8GdNX’s post

@Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Julia_Amazon @Ezra_Amazon @Winston_Amazon

Can anyone help with this please?

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Kai_Amazon
In reply to: Seller_bMjFP9cH8GdNX’s post

Hi @Seller_bMjFP9cH8GdNX,

I'm Kai, Community manager. I understand your concern about losing Buy Box eligibility across all ASINs.

I reviewed your case ID and Support has confirmed:

  • Case is under review
  • Escalated to concerned department
  • Awaiting response

Continue monitoring your account while waiting for the investigation results.

Best,

Kai

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