Pending Orders
Anyone having issue with orders stuck in Pending from this morning? Trying to speak to someone at Amazon.....
0 replies
Seller_b9MrFBNNbO3p0
We have 39 stuck in pending since 9.13am that are FBM Premium Next Day shipping. Will Amazon advise these customers why they wont be getting their orders tomorrow as Amazon system is broken - hell no it will be our fault and metrics/feedback that takes the hit. Usual poor service from the worlds leading online retailer and no updates or acknowledgements on home page
Seller_j8Csq8DTYbJMa
Most recent update from ss (I've removed the support agents name)
Me
But if we cannot ship them in time we will lose prime and then have to submit a POA. This could take days to get prime back.
14:22
I do completely understand. Once this is rectified we will let you know.
14:23
Amazon will try not to affect.
Me
Sent at 14:23
So we will not lose prime if we are unable to ship them due to them all coming through late?
14:25
We cannot assure please confirm us if you face any difficulty.
Seller_76AUwmqvSyRIM
In fairness to the forum mods, they are busy working out the next "feel good" topic.
My guess is "What is the worst present you expect to receive this Xmas?"
As a minimum, we expect a banner notification in the Manage Orders page stating "Houston, we have a problem!".
Seller_YF5Q6QhORO27m
Appears to be working now...
Now to process 100s of orders in 45 mins
Seller_5BmbL9wJF7d3W
I love the way Amazon keep completely silent when things like this happen.
Seller_d8YGbIjNqwFxn
Now getting some of the newer pending orders coming through.
No sign of the ones from earlier on today which are probably more urgent as they may need to go today.
Seller_Y9fFZ8oEs17ES
After 3 messages back and forth with seller support the orders now seem to be processing
Seller_ZQyopdiwkUHOZ
Some of ours from those hours are starting to come through now. I'm guessing they'll all come through in next couple of hours.
Seller_sZ7llnakWlNFt
It's about time Amazon stopped this stupid pending order nonsense. When a customer places an order charge their card straight away and if it doesn't go through tough luck you don't get to sit with an item stuck doing nothing for a week. Boo hoo Amazon might have to pay some extra card authorisation charges when a customer wants to cancel an order. It drives me crazy
Seller_jCMB7kLMrOWDz
Ours are finally coming through now. We have different cut-offs for different couriers and these are getting applied at the time Amazon releases from pending, so the early cut-off ones show as needing to ship tomorrow, even though they were placed hours ago.
Seller_VpTps3nNkV8hZ
Of all the more recent orders I've placed as a customer payment has been taken in seconds. When I've used my phone I get a bank notice that money has been taken as soon as the order is placed.
Seller_VpTps3nNkV8hZ
Same, but we still have the oldest ones showing as pending. We always get one or two but this is a block of several placed around the same time.
Seller_ZQyopdiwkUHOZ
I'm pretty sure it's there to give the buyer a 30 minute window to cancel the order without needing someone to manually approve the cancellation. The buyer does get charged straight away, then Amazon holds the money until the seller confirms dispatch.
Seller_76AUwmqvSyRIM
You are correct about the cancellation window but wrong on the money issue.
Amazon pre-authorises your card (if they can) when you place the order but does not take the money until the order is marked as despatched. There is no argument about this, it is a fact. Payments declined by the card company are not pre-authorised and stay in pending until the payment pre-authorisation is allowed by the bank or the order is auto-cancelled or cancelled by the buyer.
You might receive a notification on your phone that your card has been charged but this is not strictly true, it's just an authorisation or a reservation for payment.
Seller_469SU3Aj73sZL
Yes the same so their paymenr proccsor must be down #
Sunday we still got Thursday order pending,
Seller_aHZ0rDxtPGy0y
Anyone manage to get this fixed? I'm having this issue now.
