Hi @kramratte,

Order number 407-8755792-9377158, this is an order fullfilled by seller, I sent it to buyer through Amazon MCF channel, Amazon order number: S02-0145941-4863145, carrier Amazon shipping, tracking code [Modificato dal moderatore - Dati personali Rimossi], according to the logistic information, the parcel has been successfully delivered. However, the buyer left a negative feedback: the parcel was not received. I tried to contact the buyer, but the buyer never responded. The buyer never contacted me and did not request a refund. Based on this, I believe this buyer provided false negative feedback and it should be removed. I contacted Amazon support for help but it didn't work. My review history has always been clean and this feedback is now ruining my positive performance. I hope this can be resolved soon, thank you.

@Seller_06JS7friV1yzw

Dear administrator

Hello, I have posted before about wanting to remove the buyer's negative feedback, because the entire feedback comment is a product review(this is in compliance with Amazon's policy). I also provided a screenshot of the review displayed in the account background and the screenshot of the store front. This feedback was indeed received by my German account. I did not post on behalf of someone else's account.

The order number is: 304-1691504-9677921, and the date is: 09/25/2024.

I don't know why you can't find this feedback, and then you didn't reply to my message. This makes me very sad😭, because the buyer's negative feedback will have a great impact on us. During this period of time I have tried many methods, but I can't delete it. I hope the administrator can help me, please.

Many many thanks!

Hello fellow sellers,

Has anyone else experienced customer feedback being wrongly assigned to their account?In the past few days, we have had two separate cases where negative feedback from a different order (and seller) was incorrectly linked to our account. In both cases, the customer confirmed the mistake and tried to change it, but Amazon’s system did not allow them to do so. Despite providing proof, Amazon refuses to remove the feedback, saying it does not violate their guidelines. This is clearly a system error, and it is unfairly affecting our seller metrics. If others have faced a similar issue, please share your experience. If this is a widespread problem, Amazon needs to investigate and fix it immediately.Looking forward to your insights.

Thanks!

Mike