Customer Damaged with no Proof
Hello Amazon Sellers,
I am reaching out for some advice regarding a situation I am currently facing with my seller account. Over the course of 24 Months over 400 of my items were marked as “customer damaged” by Amazon, but I have not received any proof or clear evidence of this damage. Furthermore, none of these items have been returned to me with documentation or any physical proof of the reported damage. I have submitted over 30 Customer service request as support cases and the responses are laughable at best and grossly negligent at worst
This situation is quite concerning as the affected items were listed in good condition, and I have no way to verify if the damage claims are legitimate or if these items were lost or misplaced during the return process. Despite reaching out to Amazon support for clarification and resolution, I have not received any substantial response or evidence to support the customer damage claims.
Has anyone else experienced a similar issue where items were marked as customer damaged without any proper documentation or return evidence? What steps did you take to resolve the situation?
Any advice or guidance would be greatly appreciated as I look to understand how best to handle this situation and prevent it from happening again in the future.
Thank you in advance
4 replies
Seller_OvL8C4BJWiuS9
Are you FBA? Do you take advantage of CSBA (customer service by Amazon)?
Christine_Amazon
Hello @Seller_bv1koAg65I0tp
Christine here from Amazon Forums.
If a customer returns your item to a fulfillment center within 60 days of the refund, we’ll first determine the condition of the returned item. If the returned item is sellable, we’ll return the item to your inventory and will not reimburse you.
If the returned item is unsellable, we’ll determine who is responsible for the condition. If we find Amazon is responsible for an unsellable return, we’ll reimburse you and will not add the item back to your inventory.
For more information, go to FBA inventory reimbursement policy: Customer return claims.
Hope this information helps you with your concern.
Christine
