Auto Authorised Customer Return - customer asked to cancel return!
Hoping some can help!
I got a message from Amazon stating the following:
A customer has requested to return the item(s) listed below and the request has been auto-authorised in accordance with the return policies.
A few minutes later the customer message us asking to cancel the return request as he'd done it by mistake.
Anyone know how to do this from my end?
Only options I can see are "Edit Authorisation" but that's just to change if the seller or Amazon generate the number
"Issue Refund"," "Complete", "Contact Buyer"
6 replies
Seller_ZQyopdiwkUHOZ
Only customer services can do that, and there's basically 0% chance that the agent who deals with it will understand what needs to happen.
Why does it need to be cancelled, though? So long as the Buyer doesn't return it, nothing will happen.
Seller_ZJhFeE3tNKzfh
It just drops off automatically after a certain amount of time. Not sure what that is, would guess 90 days.
Seller_4AYDPBgxe3aZm
Click Complete and then from the dropdown you can select "Return Request Cancelled"
