Hi,

I recently got a authenticity complaint for one of my products (ASIN: B0D6FZWS3F), indicating that the product size that I sell does not exist.

I have submitted multiple appeals contents of which include: Invoices from my supplier indicating sold stock within the last 365 days, Supply Chain Documents tracing the origins of my stock to the original manufacturer, and invoices from my freight forwarder, indicating delivery from my suppliers to the UK. These have since been rejected.

Upon calling an Account Health Specialist about my reason for rejection, they had concluded that all the information that I have provided was correct, and subsequently submitted my appeal for a second review. Unfortunately, I have lost access to the "Call me Now" feature on the Account Health Dashboard, therefore have lost the ability to check on the status of that review, and furthermore the reason as to why it was rejected.

My account has since been deactivated (which I was told would not happen), and I am lost as to what to do. I have submitted a reactivation review since, which seems to have been auto rejected, with the rejection email indicating that I have "not submitted sufficient information" but does not give me any further detail on what more I could submit.

Has anyone else got experience with product authenticity complaints, and could advise me how to navigate this? Additionally, is there anyway for my access to the "Call me Now" feature be reinstated, so I can speak directly to specialists?

Thanks, minskin