Feedback Manipulation
I have been selling on Amazon for nearly three years. Last year, some of my friends unknowingly purchased my products and left feedback on my store. I wasn't aware of this at the time. The prices of these products were consistent with my regular sales, and none of the orders were canceled or returned after the feedback was left. If there had been any malicious intent, the orders would have been canceled, or the prices would have been reduced to avoid paying Amazon fees. Unfortunately, my account has been deactivated due to these orders and feedback. Could you please guide me on how to reactivate my account? Thank you.
4 replies
Seller_C8XxwTXrjLw11
Wie du den Account reaktivierst, steht in der Benachrichtigung von Amazon über die Deaktivierung... Was wird da gefordert?
Sharon11
Hallo @Seller_H6Am1eYSyLnOo,
Here is Sharon from Amazon, Thank you for sharing your experience in the forum!
First of all, I recommend you to read the Help page Customer product reviews policies. Since is very important to be aware of the do's and don't related to reviews. Violations against this policy, are critical and as in your case can lead to account deactivation.
In regards to the appeal, you have to go for the first option in the appeal path (I understand the policy and acknowledge the violation). As per information shared in your post. Then, the system will guide you to submit certain information. Is very crucial that you are 100% transparent and provide all methods used to get those reviews. The more transparent and detailed your submission is, the higher chances to get the account reactivated. Then, you have to provide preventative measures, here is important to send a detailed plan connected to the root cause of the problem. i.e. if the root cause was a knowledge gap of the employees that managed the account/ customer communication, you will have to provide a detailed plan describing how, when and how often will your employees be trained for this policy, among other preventative measures.
For further support, you can contact the Account Health Support Team, available through Help Button on the top right of your Seller Central.
I hope the information above was at help,
Kind regards,
Sharon
