Legal action advice needed
We started selling on Amazon in December last year and invested a significant amount of our savings. We are a USA-based seller operating in the US marketplace. Unfortunately, our Amazon account was suspended, and despite submitting multiple appeals, Amazon keeps rejecting them.
The Account Health Support team has been unhelpful — they clearly lack proper information and have been giving us incorrect advice. We submitted invoices, a letter of authorization, and full supply chain documents, but everything has been rejected. We even submitted an affidavit signed by a notary public declaring that we are not involved in any illegal activity.At this point, I’ve had enough. We've lost nearly $10,000 since the suspension, and we’re still being charged high storage fees while Amazon continues to hold our funds.
My questions are:
1-It seems like the appeal process is handled by artificial intelligence, not by real humans. Is this true?-
2-What legal action can I take against Amazon?
3-I don’t want to go through small claims court — it's too time-consuming. Can I file a proper lawsuit?
4-Is there a contact email for any Amazon executive or managing director?
I’m not going to stay silent. This situation is affecting my health and causing serious depression. Amazon is destroying my business and life, and I’m determined to take strong legal action.
Please help and share any advice or similar experiences in the comments. All suggestions are appreciated.
Mo
1 reply
Seller_UVQ9CcYaSeaIE
From the internet. Consult an actual attorney for your realistic options.
Section 18 of the BSA states that Amazon and you, as the seller, both consent that any dispute with Amazon or its Affiliates or any claim relating in any way to this Agreement, or your use of the Services, will be resolved by binding arbitration as described in this paragraph, rather than in court. It then lays out three possible exceptions:
Small Claims Exception: This exception states that you are not bound to submit to arbitration and you may assert claims in a small claims court that is a Governing Court if your claims qualify. The problem with this exception is that most jurisdictions have a very low threshold (around $5,000) so most claims will not qualify.
Intellectual Property Exception: When intellectual property (IP) rights are at stake, the BSA says that you or Amazon may bring suit in the Governing Courts, submitting to the jurisdiction of the Governing Courts and waiving your respective rights to any other jurisdiction to enjoin infringement or other misuse of intellectual property rights.
Counterfeit Goods Exception: Amazon may bring any claims related to your sale of counterfeit products on the Amazon Site to the Governing Court and seek any remedy available under law related to those claims.
Finally, Amazon and you each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
