Product Review as Seller Feedback

The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.

We received two back-to-back reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.

Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_