24 Hour Messaging Respond Time
Hello All
Can I please check if we still have to respond to any cutomer email within 24 hours?
I normally do respond within 24 hours, its just I have to response during the weekend or public holiday as well which is sometime a hassle.
Seller_rYg5gqQolid99
Many thanks for all your help, I have also called Amazon customer service and they have also told me that there is no Messaging Respond Rate but they recommend to response within 24 hours.
5 replies
Seller_DTufFoxJuMU0M
I think Amazon like you to, but there is no actual metric in which you are punished if you don’t
In fact when you try to contact a seller as a buyer, Amazon tell you to expect a reply within 48 hours 
Seller_esvgLzKXw2YAl
Why don’t you just install the App on your phone.
You can then answer a message within minutes of receiving it.
It’s not really a big deal at all, unless you are out coverage for your phone.
Julia_Amzn
Hello @ pdiyou,
Thank you for reaching out!
Below you can find a link, which will take you to some helpful tips:
Kind regards,
Julia.
Seller_rYg5gqQolid99
Many thanks for all your help, I have also called Amazon customer service and they have also told me that there is no Messaging Respond Rate but they recommend to response within 24 hours.
Julia_Amzn
Good morning @ pdiyou,
Thank you for this update, which will be a valuable information for other sellers 
Have a great weekend!
Julia.
