Amazon lies about IP infringements & counterfeit, I have evidence
PLEASE READ THE WHOLE MESSAGE
Just wanted to post this experience so that others can see how Amazon lies and makes false accusation of IP infringements.
So I got the below notice from Amazon, as you can clearly see, Amazon claims Samsung reported the infringement to Amazon and they therefore too appropriate action and removed my listing and suspended my account for in authenticity.
AMAZON NOTICE:
Hello,
We received a report from a rights owner concerning the authenticity of the products listed at the end of this email. We removed this content, but we may let you list these product(s) again if we receive a retraction of the complaint from the rights owner:
– Samsung C&T Corporation
– internet.eu@react.org
If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@amazon.co.uk.
If you believe that the reported content is authentic, you may email notice-dispute@amazon.co.uk with proof of authenticity. This includes, but is not limited to, an invoice or Order ID.
We consider allegations of intellectual property infringement a serious matter. If we receive more complaints about your listings, we may not allow you to sell on Amazon.co.uk.
To learn more about this policy, search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/external/201361070).
ASIN: B0723CRV11
Infringement type: Counterfeit
Trademark asserted: 000506873
Complaint ID: 4394247132
You can learn more about your account health in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/seller-rating/pages/performance-summa…).
Sincerely,
Seller Performance Team
Amazon.co.uk
http://www.amazon.co.uk
Now when I contacted Samsung, they checked there system and told me NO infringement has been reported by Samsung and asked me for the serial numbers of the accused infringement item, Samsung immediately confirmed the items were LEGITIMATE!!!
Samsungs REPLY:
Subject: Re: Samsung C&T Corporation
Dear Mr. (i’ve removed my name),
Thank you for your e-mail and forwarding us the e-mail that you have received from Amazon.
Please note that we have checked our system and can confirm that we have not reported your ASIN.
However, since you have already received that e-mail we have contacted Amazon and asked them to reinstate your account.
Kind regards,
Andrijana Leskaroska | Online Enforcement Department |
This email is from c.v. SNB-REACT U.A. The contents of this email and any attachments are confidential to the intended recipient.
They may not be disclosed to or used by or copied in any way by anyone other than the intended recipient.
I told Amazon this immediately and Amazon replied with the usual “Your appeal has been denied as you have not provide sufficient evidence”, lmao what more evidence than sending the emails from Samsung?, only when Samsung reported this to Amazon then at that point they reinstated me.
Oh and btw, Samsung has admitted to me, that Amazon has done this before and has been told, so why does Amazon continue to do this?
Samsung Reply:
Dear Mr. (i’ve removed my name),
Please note that we have contacted Amazon and asked them to re-instate your ASIN immediately.
We have had cases like this in the past as well and Amazon has already been informed.
I suggest you contact them directly and solve this issue with them.
Kind regards,
Andrijana Leskaroska | Online Enforcement Department |
This email is from c.v. SNB-REACT U.A. The contents of this email and any attachments are confidential to the intended recipient.
They may not be disclosed to or used by or copied in any way by anyone other than the intended recipient.
The whole moral of this…
Amazon tells lies and suspends people falsely claiming “brand owners” are reporting trademark infringements, when clearly the IP owner is not actually reporting anything.
DISGUSTING AMAZON!!!
