Amazon Policy for FBM Orders when Buying Shipping from Amazon
Hello,
Can forum members / moderators advise what is Amazon policy for FBM orders where the seller buys shipping from Amazon, tracking shows order is delivered (including GPS details, picture) and the buyer claims via an A-Z claim the order is not delivered?
Thanks in advance.
13 replies
Seller_rGtEcZnu0JTRD
Buy shipping does not protect you from A-Z claims and more than buying elsewhere, it protects your VTR even when Royal Mail do not scan, but wont give extra protection for claims, even with GPS and delivery photo.
Seller_DROodOAYHftnc
Presumably you have contacted the buyer giving them all the delivery details, date, time, stating that the GPS co-ordinates match etc…
Have you checked google street view to see if the photo matches the doorway at their address ?
Seller_zMdVY1OvvxqwA
I recently had an order that was sent with Buy Shipping, showing as delivered by Evri on the tracking, though there was no photo confirmation. The buyer claimed an INR A-Z and Amazon paid out but funded it themselves so I was not out of pocket. It was all done automatically with no input from me.
Seller_gN9g34EIWgbQI
We have also had a customer claim INR on a parcel with postage bought through Amazon Buy Shipping, that was showing as delivered. Amazon funded the A-Z claim and it didn’t impact our metrics.
I think as long as the postage has been bought through Amazon’s Buy Shipping and is shown as delivered on Amazon’s system, (on the customers order page) then you are okay and protected.