REMOVAL ORDER ARRIVED DAMAGED? How to go about seeking reimbursement?
I recently sent in 8 special edition funko pops to fba, I was allowed to sell these particular pops when I sent them. Or else I would never have sent them in the first place. Upon receipt they were stranded. I requested their removal.
The box I sent them in personally, was very well packed, they were encased with heavy duty paper and were in pristine condition.
They have since been returned to me in a poor state, bent, buckled and crushed on the corners.
Funko pops are very condition sensitive and are now unsellable. Combined sale value of over £300 (as a newish seller that is a lot to loose)
The box they were returned in was small and offered almost zero protection for my items.
How can I go about seeking reimbursement?
I have proof of purchase and I have taken photos of the damage to the items.
Thanks in advance, I shan’t bother with funko pops again I don’t think 
15 replies
Seller_z6B2L9xab6HlP
Take a photos of:
- The outer packaging including postage/courier label (even if no damage to packaging)
- Removal order packing slip if there is one
- The damage to the item including FNSKU or manufacturer’s barcode
Send it to seller support (Help > Contact us > Selling on Amazon > (type anything into the box) Get help > FBA > Non-MFI reimbursement issue) along with a list of the FNSKUs/ASINs with damage and an explanation of the situation.
Seller_hC0hNVDuILaKO
Should you ever decide to send further stock to FBA then it might be well to learn a lesson from this re the packaging of your individual items.
The state they arrived back to you in is likely to be the same state your buyers would have received them in if they had ordered from FBA, since the packers would have taken no more care to pack those orders than they did to package your removal items.
Pack each item you send to FBA as you would to send it direct to the buyer.
Seller_JcPDFivdut5IY
I dread to think what state some customers receive their orders in at times from a fulfillment centre as even items sent carefully packed and protected have sometimes arrived back dusty or at times dirty,with dents in boxes,
I would hope they at least dust of the outer packaging before dispatching to a customer
Seller_EJIX7rqDNQJi2
From your post it sounds like the package and it’s content could have been damaged on it’s way to Amazon’s warehouse rather than while being handled by them or simply being insufficiently packaged.
As you know, fragile items have their own packaging requirements which you need to follow. Each of them needs to pass a 125-cm drop test without any items breaking. A drop test consists of five drops: On the base, on the top, on the longest side, on the shortest side and on a corner. The items should not move or shake within the container, and should pass a vigorous shake test without any items breaking.
Here you can learn more:
If the units weren’t properly packaged, it is very likely that you will be unable to claim any compensation:
Seller_74ijaPS0pKj8Q
I just want to chime in that my partner likes collectible figures and often gets them as gifts at xmas, birthdays etc. I have stopped buying them from Amazon because they arrive with the packaging so badly damaged, and not well packed to prevent such damage.
I don’t think Amazon have much consideration for collectible items for which the value vastly relies upon the condition, they just treat it like any other generic mass produced product for which the packaging is secondary to the item.
Seller_KYg4HcMxNv1q7
Sorry to hear this, I’ve had 4 removal orders in the last few months and every time the outer box arrives back in a really poor condition - they seem to want to cram as much stock in as possible and twice I’ve had the box split and had to be re-taped by the courier. I think very little care is taken when sending goods back to the seller unfortunately.
