To Amazon.
Hello, In response to the A-to-Z claim for order 114-2636016-9370668, I am making the following complaint.
On August 30, 2024, the customer requested a return and Amazon automatically authorized it.
After a month or so, the customer filed an A-to-Z claim. Because the refund was not made in a timely manner.
I apologize for this as I did not receive the return information from the customer and did not know he returned the package.
The customer did not tell me the logistics tracking number.
Until now, I have no idea.
I hope Amazon will review it and I can accept to give the buyer a refund, but I do not accept to credit the ODR to my account.
Thank you.
@Seller_d9q1Cuuva8Pjg
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