Account health assurance
Hi,
Just wondering if anyone can advise me on the account health assurance programme, we have a 1000 account health rating, have never been below 250, ever.
Emergency contact details are verified.
Still we are not enrolled and it says we have been removed, I opened a support case (ID 10915683602 if a mod wants a look) and other than some templated responses cannot get anywhere with it, the templates say they will continue to review and enroll accounts but we should qualify easily.
Does anyone have experience with later enrollment or managing to get their account looked at and prompting enrollment.
Thanks
Liam
2 replies
Seller_HiFGjuQIWet0v
@Julia_AmznCan you have a look at this please?
Abella_AMZ
Hello @Seller_HiFGjuQIWet0v,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I acknowledge your concerns regarding Account Health Assurance enrollment eligibility.
Account Health Assurance (AHA) is a new benefit available to sellers with a Professional selling plan who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we will no longer deactivate your selling account as long as you work with us within 72 hours of contacting you to resolve any issues. For sellers who consistently achieve a high AHR, this means you can now have greater peace of mind.
we have a 1000 account health rating, have never been below 250, ever.
Emergency contact details are verified.
Yes, totally agreeing with you that Account Health Assurance is available to sellers with Professional selling plan who maintain an AHR score of 250 or more for at least six months with no more than 10 days below 250, and have a valid emergency contact number on Seller Central. If eligible(based on multiple parameters), you’ll receive an email confirming your enrolment, and you can view your enrolment status on your Account Health dashboard. To check your progress toward becoming eligible, go to Account Health Assurance.
Stay assured you are maintaining your account and meeting all the mentioned criteria, our team will review account eligibility for Account Health Assurance. If eligible, you’ll receive an email confirming your enrolment team soon.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
