Turning Frowns Upside Down: A Seller's Guide to Handling Customer Feedback
Hey there, Amazon sellers! Ready to become a feedback-handling expert? Let's dive into some creative tips to help you navigate the sometimes choppy waters of customer feedback.
1. The Feedback Tango: Two Steps Forward, No Steps Back
- Reach out to unhappy customers with the grace of a ballroom dancer
- Resolve issues faster than you can say “Prime shipping”
- Remember: No pressure, no bribes – keep it classy!
2. The Goldilocks Approach to Feedback Resolution
- Not too hot (pushy), not too cold (indifferent)
- Just right: “We've addressed your concerns. Feel free to update your feedback if you're satisfied!”
3. The Feedback Time Machine (60-Day Edition)
- Remind buyers they have a 60-day window to modify feedback
- But remember, you can't go back in time yourself – no editing allowed!
4. The Response Artiste: Crafting Your Masterpiece
- When buyers won't budge, paint your side of the story
- Keep it short, sweet, and more professional than a LinkedIn profile
5. The One-Shot Wonder: Make Your Response Count
- You've got one chance to respond – make it count like a limited edition product
- Can't edit, but you can delete and start over (just once, though!)
6. The Feedback Vanishing Act
- If a buyer modifies their feedback, your response pulls a Houdini
- But fear not! You get a fresh chance to respond.
Remember, handling feedback is like being a DJ – it's all about striking the right tone and keeping your audience (other potential buyers) engaged. Stay positive, be proactive, and watch those stars shine!
We are planning to host an Ask Amazon event soon for this topic, stay tuned!
Angie 🦋
Turning Frowns Upside Down: A Seller's Guide to Handling Customer Feedback
Hey there, Amazon sellers! Ready to become a feedback-handling expert? Let's dive into some creative tips to help you navigate the sometimes choppy waters of customer feedback.
1. The Feedback Tango: Two Steps Forward, No Steps Back
- Reach out to unhappy customers with the grace of a ballroom dancer
- Resolve issues faster than you can say “Prime shipping”
- Remember: No pressure, no bribes – keep it classy!
2. The Goldilocks Approach to Feedback Resolution
- Not too hot (pushy), not too cold (indifferent)
- Just right: “We've addressed your concerns. Feel free to update your feedback if you're satisfied!”
3. The Feedback Time Machine (60-Day Edition)
- Remind buyers they have a 60-day window to modify feedback
- But remember, you can't go back in time yourself – no editing allowed!
4. The Response Artiste: Crafting Your Masterpiece
- When buyers won't budge, paint your side of the story
- Keep it short, sweet, and more professional than a LinkedIn profile
5. The One-Shot Wonder: Make Your Response Count
- You've got one chance to respond – make it count like a limited edition product
- Can't edit, but you can delete and start over (just once, though!)
6. The Feedback Vanishing Act
- If a buyer modifies their feedback, your response pulls a Houdini
- But fear not! You get a fresh chance to respond.
Remember, handling feedback is like being a DJ – it's all about striking the right tone and keeping your audience (other potential buyers) engaged. Stay positive, be proactive, and watch those stars shine!
We are planning to host an Ask Amazon event soon for this topic, stay tuned!
Angie 🦋
71 replies
Seller_ZJhFeE3tNKzfh
some real do as we say not as we do vibes there.
Seller_ZVAz3d5lZuGid
"No.2 : Feel free to update your feedback if you're satisfied!.........No.3: Remind buyers they have a 60-day window to modify feedback"
I always understood that it was not possible to update feedback, only remove totally. Has that changed ?
Also, as has been mentioned several times in the past on various threads - if feedback is left for the wrong item, even something that the seller doesn't even sell ! - then that should be one of the criteria to request removal, and be upheld.
Seller_76AUwmqvSyRIM
Yes, agreed. All the mods have drunk too much of the corporate kool-aid to give real-life advice.
If what they say happened in real life, we would all be happy. (ish)
Seller_Fg2fqaWOnEtha
I honestly think buyers shouldn't be allowed to leave negative feedback unless they've contacted the seller first to try and resolve the issue. Leaving bad feedback should always be the last resort, not the first step.
Recently, I came across a new seller with a 0% rating—one complaint was for non-delivery, and the seller had already refunded the order, while the other was about an item arriving broken. This kind of feedback could completely ruin a small business, especially when the seller has done their best to make things right.
I also feel that once an item is refunded, buyers should be able to review the product itself, but not the seller, especially if the seller has gone above and beyond to resolve the problem. In my experience, most of my returns aren't about the quality of my products but about things I can’t control—like a customer not liking the scent, the colour, or the size. Just the other day, I had a very green scarf returned because the buyer claimed it was red. It’s not even remotely red! But once I refund, that's it, I don't owe anything anymore, I have done my bit.
It’s really disheartening to see small businesses punished for things they’ve tried to fix or for reasons completely beyond their control. Feedback should reflect fairness and effort, not just frustration.
Seller_Fg2fqaWOnEtha
It's mildly annoying though, while we know there are some clueless sellers, many of us are experienced in customer care. I don't need to be told what to do, I need more support from Amazon against dishonest buyers. Now as I mentioned in another thread I am potentially about to have my ODR affected for the same product twice. The first is for a review saying the product arrived broken, the second is for A-Z saying the same product hasn't arrived at all. The buyer sent me a message not about these problems but asking me if the vase could be made 4 metres in length! It's so obviously a scam. These are the matters that should be dealt with.
Seller_OFjSrssNgD9RS
Is this an example of corporate speak nowadays heaven help us.
I was under the impression that all sellers are adults.
This missive reads like a primer for Nursery Assistants on how to deal with fractious toddlers!
Competition. Can you count the metaphors?
Can you count the similes?
Question 1. Can you explain the difference between a metaphor and a simile in 200 words?
Seller_ZVAz3d5lZuGid
"...tips to help you navigate the sometimes choppy waters of customer feedback."
Customer feedback should not need to be in 'choppy waters'.
I'd be interested to know who actually wrote that post - doubt it was actually Angie. I would guess written by AI or something ?!
Seller_0sVkARBIRM7Oe
Thought just the same, a slightly bad A.I smell about this post.
I have 33 years of selling face to face, and online, I'm still here, just about!
Back to the question - Who's customers are they really?
I'm FBM and I Bend over backwards to help with any problems, but this platform often doesn't make it easy.
Angie_Amazon
Hello @Seller_OFjSrssNgD9RS,
Thank you for your feedback on the communication style, I appreciate it!
As mentioned to another colleague, we aim to provide clear and useful information to all sellers, regardless of their experience level. For some could be helpful, writing in this way, and for other not so much.
Regarding your questions about metaphors and similes, while I appreciate your interest in language analysis, our forum is primarily focused on addressing seller concerns and providing relevant information about Amazon's policies and procedures.
If you have specific questions or concerns about selling on Amazon, please let me know. For literary discussions or writing advice, there may be more appropriate forums available elsewhere.
Regards,
Angie 🥭
Seller_CK4uVgepFK2eb
@Angie_AmazonCan you please take a look at removing feedback for 205-1817808-7812328 with two case IDs:
Case ID 10555490172
Case ID 10556086852
This was the most egregious case of unwarranted and verifiably false feedback i've ever experienced on Amazon, and I have tried really hard to get this resolved through seller support and feedback removal before creating this thread a few days ago in which I detail the entire situation. Sadly I have had no response to the thread despite tagging mods and would really appreciate you help!
Link to thread:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/8cd3454a-fd14-4cdc-9083-448b0698069d
Seller_PAoOCZ5pKszVP
this is so cringey.....anyway, trying to be positive - as some have pointed out, often when a delivery is late or does turn up they go straight to A-Z and get a refund, maybe even post negative feedback, and I have no opportunity to contact them, I assume because of their contact preferences.
I think Amazon should insist that customers speak direct with sellers to try to resolve, before they submit an A-Z
Also customers very few customers are leaving feedback of any kind, the only ones that do are likely going to be negative so this is always going to be difficult.
Seller_76AUwmqvSyRIM
I and others have raised many issues in the past and very few of them are ever dealt with system-wide.
For example, while it is great that you and your colleagues have been able to deal with silly but damaging feedback issues and many many other problems, the system faults are still there. I don't recall anything that has actually been fixed.
I do understand that you are just the messengers but you do represent Amazon so it is right you take all the stick.
So when you tell us in simple terms how to deal with specific issues and we all know that it is all in theory which bears no relation to reality, this is why I and others are negative.
If I have misrepresented you and your colleagues, then please do tell us what issues you have actually fixed for us.
Seller_Fg2fqaWOnEtha
I reported several times violations, some really obvious, but no matter what I said within 2 minutes I got a reply (always exactly the same) saying that the matter was investigated thoroughly and no violations were found. All this in two minutes.
Seller_H3KHmg34r1zIk
I rarely reply to posts but . . . .
This is incredibly patronising. Please credit sellers with a little common sense.
Turning Frowns Upside Down: A Seller's Guide to Handling Customer Feedback
Hey there, Amazon sellers! Ready to become a feedback-handling expert? Let's dive into some creative tips to help you navigate the sometimes choppy waters of customer feedback.
1. The Feedback Tango: Two Steps Forward, No Steps Back
- Reach out to unhappy customers with the grace of a ballroom dancer
- Resolve issues faster than you can say “Prime shipping”
- Remember: No pressure, no bribes – keep it classy!
2. The Goldilocks Approach to Feedback Resolution
- Not too hot (pushy), not too cold (indifferent)
- Just right: “We've addressed your concerns. Feel free to update your feedback if you're satisfied!”
3. The Feedback Time Machine (60-Day Edition)
- Remind buyers they have a 60-day window to modify feedback
- But remember, you can't go back in time yourself – no editing allowed!
4. The Response Artiste: Crafting Your Masterpiece
- When buyers won't budge, paint your side of the story
- Keep it short, sweet, and more professional than a LinkedIn profile
5. The One-Shot Wonder: Make Your Response Count
- You've got one chance to respond – make it count like a limited edition product
- Can't edit, but you can delete and start over (just once, though!)
6. The Feedback Vanishing Act
- If a buyer modifies their feedback, your response pulls a Houdini
- But fear not! You get a fresh chance to respond.
Remember, handling feedback is like being a DJ – it's all about striking the right tone and keeping your audience (other potential buyers) engaged. Stay positive, be proactive, and watch those stars shine!
We are planning to host an Ask Amazon event soon for this topic, stay tuned!
Angie 🦋
Turning Frowns Upside Down: A Seller's Guide to Handling Customer Feedback
Hey there, Amazon sellers! Ready to become a feedback-handling expert? Let's dive into some creative tips to help you navigate the sometimes choppy waters of customer feedback.
1. The Feedback Tango: Two Steps Forward, No Steps Back
- Reach out to unhappy customers with the grace of a ballroom dancer
- Resolve issues faster than you can say “Prime shipping”
- Remember: No pressure, no bribes – keep it classy!
2. The Goldilocks Approach to Feedback Resolution
- Not too hot (pushy), not too cold (indifferent)
- Just right: “We've addressed your concerns. Feel free to update your feedback if you're satisfied!”
3. The Feedback Time Machine (60-Day Edition)
- Remind buyers they have a 60-day window to modify feedback
- But remember, you can't go back in time yourself – no editing allowed!
4. The Response Artiste: Crafting Your Masterpiece
- When buyers won't budge, paint your side of the story
- Keep it short, sweet, and more professional than a LinkedIn profile
5. The One-Shot Wonder: Make Your Response Count
- You've got one chance to respond – make it count like a limited edition product
- Can't edit, but you can delete and start over (just once, though!)
6. The Feedback Vanishing Act
- If a buyer modifies their feedback, your response pulls a Houdini
- But fear not! You get a fresh chance to respond.
Remember, handling feedback is like being a DJ – it's all about striking the right tone and keeping your audience (other potential buyers) engaged. Stay positive, be proactive, and watch those stars shine!
We are planning to host an Ask Amazon event soon for this topic, stay tuned!
Angie 🦋
Turning Frowns Upside Down: A Seller's Guide to Handling Customer Feedback
Hey there, Amazon sellers! Ready to become a feedback-handling expert? Let's dive into some creative tips to help you navigate the sometimes choppy waters of customer feedback.
1. The Feedback Tango: Two Steps Forward, No Steps Back
- Reach out to unhappy customers with the grace of a ballroom dancer
- Resolve issues faster than you can say “Prime shipping”
- Remember: No pressure, no bribes – keep it classy!
2. The Goldilocks Approach to Feedback Resolution
- Not too hot (pushy), not too cold (indifferent)
- Just right: “We've addressed your concerns. Feel free to update your feedback if you're satisfied!”
3. The Feedback Time Machine (60-Day Edition)
- Remind buyers they have a 60-day window to modify feedback
- But remember, you can't go back in time yourself – no editing allowed!
4. The Response Artiste: Crafting Your Masterpiece
- When buyers won't budge, paint your side of the story
- Keep it short, sweet, and more professional than a LinkedIn profile
5. The One-Shot Wonder: Make Your Response Count
- You've got one chance to respond – make it count like a limited edition product
- Can't edit, but you can delete and start over (just once, though!)
6. The Feedback Vanishing Act
- If a buyer modifies their feedback, your response pulls a Houdini
- But fear not! You get a fresh chance to respond.
Remember, handling feedback is like being a DJ – it's all about striking the right tone and keeping your audience (other potential buyers) engaged. Stay positive, be proactive, and watch those stars shine!
We are planning to host an Ask Amazon event soon for this topic, stay tuned!
Angie 🦋
71 replies
71 replies
Seller_ZJhFeE3tNKzfh
some real do as we say not as we do vibes there.
Seller_ZVAz3d5lZuGid
"No.2 : Feel free to update your feedback if you're satisfied!.........No.3: Remind buyers they have a 60-day window to modify feedback"
I always understood that it was not possible to update feedback, only remove totally. Has that changed ?
Also, as has been mentioned several times in the past on various threads - if feedback is left for the wrong item, even something that the seller doesn't even sell ! - then that should be one of the criteria to request removal, and be upheld.
Seller_76AUwmqvSyRIM
Yes, agreed. All the mods have drunk too much of the corporate kool-aid to give real-life advice.
If what they say happened in real life, we would all be happy. (ish)
Seller_Fg2fqaWOnEtha
I honestly think buyers shouldn't be allowed to leave negative feedback unless they've contacted the seller first to try and resolve the issue. Leaving bad feedback should always be the last resort, not the first step.
Recently, I came across a new seller with a 0% rating—one complaint was for non-delivery, and the seller had already refunded the order, while the other was about an item arriving broken. This kind of feedback could completely ruin a small business, especially when the seller has done their best to make things right.
I also feel that once an item is refunded, buyers should be able to review the product itself, but not the seller, especially if the seller has gone above and beyond to resolve the problem. In my experience, most of my returns aren't about the quality of my products but about things I can’t control—like a customer not liking the scent, the colour, or the size. Just the other day, I had a very green scarf returned because the buyer claimed it was red. It’s not even remotely red! But once I refund, that's it, I don't owe anything anymore, I have done my bit.
It’s really disheartening to see small businesses punished for things they’ve tried to fix or for reasons completely beyond their control. Feedback should reflect fairness and effort, not just frustration.
Seller_Fg2fqaWOnEtha
It's mildly annoying though, while we know there are some clueless sellers, many of us are experienced in customer care. I don't need to be told what to do, I need more support from Amazon against dishonest buyers. Now as I mentioned in another thread I am potentially about to have my ODR affected for the same product twice. The first is for a review saying the product arrived broken, the second is for A-Z saying the same product hasn't arrived at all. The buyer sent me a message not about these problems but asking me if the vase could be made 4 metres in length! It's so obviously a scam. These are the matters that should be dealt with.
Seller_OFjSrssNgD9RS
Is this an example of corporate speak nowadays heaven help us.
I was under the impression that all sellers are adults.
This missive reads like a primer for Nursery Assistants on how to deal with fractious toddlers!
Competition. Can you count the metaphors?
Can you count the similes?
Question 1. Can you explain the difference between a metaphor and a simile in 200 words?
Seller_ZVAz3d5lZuGid
"...tips to help you navigate the sometimes choppy waters of customer feedback."
Customer feedback should not need to be in 'choppy waters'.
I'd be interested to know who actually wrote that post - doubt it was actually Angie. I would guess written by AI or something ?!
Seller_0sVkARBIRM7Oe
Thought just the same, a slightly bad A.I smell about this post.
I have 33 years of selling face to face, and online, I'm still here, just about!
Back to the question - Who's customers are they really?
I'm FBM and I Bend over backwards to help with any problems, but this platform often doesn't make it easy.
Angie_Amazon
Hello @Seller_OFjSrssNgD9RS,
Thank you for your feedback on the communication style, I appreciate it!
As mentioned to another colleague, we aim to provide clear and useful information to all sellers, regardless of their experience level. For some could be helpful, writing in this way, and for other not so much.
Regarding your questions about metaphors and similes, while I appreciate your interest in language analysis, our forum is primarily focused on addressing seller concerns and providing relevant information about Amazon's policies and procedures.
If you have specific questions or concerns about selling on Amazon, please let me know. For literary discussions or writing advice, there may be more appropriate forums available elsewhere.
Regards,
Angie 🥭
Seller_CK4uVgepFK2eb
@Angie_AmazonCan you please take a look at removing feedback for 205-1817808-7812328 with two case IDs:
Case ID 10555490172
Case ID 10556086852
This was the most egregious case of unwarranted and verifiably false feedback i've ever experienced on Amazon, and I have tried really hard to get this resolved through seller support and feedback removal before creating this thread a few days ago in which I detail the entire situation. Sadly I have had no response to the thread despite tagging mods and would really appreciate you help!
Link to thread:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/8cd3454a-fd14-4cdc-9083-448b0698069d
Seller_PAoOCZ5pKszVP
this is so cringey.....anyway, trying to be positive - as some have pointed out, often when a delivery is late or does turn up they go straight to A-Z and get a refund, maybe even post negative feedback, and I have no opportunity to contact them, I assume because of their contact preferences.
I think Amazon should insist that customers speak direct with sellers to try to resolve, before they submit an A-Z
Also customers very few customers are leaving feedback of any kind, the only ones that do are likely going to be negative so this is always going to be difficult.
Seller_76AUwmqvSyRIM
I and others have raised many issues in the past and very few of them are ever dealt with system-wide.
For example, while it is great that you and your colleagues have been able to deal with silly but damaging feedback issues and many many other problems, the system faults are still there. I don't recall anything that has actually been fixed.
I do understand that you are just the messengers but you do represent Amazon so it is right you take all the stick.
So when you tell us in simple terms how to deal with specific issues and we all know that it is all in theory which bears no relation to reality, this is why I and others are negative.
If I have misrepresented you and your colleagues, then please do tell us what issues you have actually fixed for us.
Seller_Fg2fqaWOnEtha
I reported several times violations, some really obvious, but no matter what I said within 2 minutes I got a reply (always exactly the same) saying that the matter was investigated thoroughly and no violations were found. All this in two minutes.
Seller_H3KHmg34r1zIk
I rarely reply to posts but . . . .
This is incredibly patronising. Please credit sellers with a little common sense.
Seller_ZJhFeE3tNKzfh
some real do as we say not as we do vibes there.
Seller_ZJhFeE3tNKzfh
some real do as we say not as we do vibes there.
Seller_ZVAz3d5lZuGid
"No.2 : Feel free to update your feedback if you're satisfied!.........No.3: Remind buyers they have a 60-day window to modify feedback"
I always understood that it was not possible to update feedback, only remove totally. Has that changed ?
Also, as has been mentioned several times in the past on various threads - if feedback is left for the wrong item, even something that the seller doesn't even sell ! - then that should be one of the criteria to request removal, and be upheld.
Seller_ZVAz3d5lZuGid
"No.2 : Feel free to update your feedback if you're satisfied!.........No.3: Remind buyers they have a 60-day window to modify feedback"
I always understood that it was not possible to update feedback, only remove totally. Has that changed ?
Also, as has been mentioned several times in the past on various threads - if feedback is left for the wrong item, even something that the seller doesn't even sell ! - then that should be one of the criteria to request removal, and be upheld.
Seller_76AUwmqvSyRIM
Yes, agreed. All the mods have drunk too much of the corporate kool-aid to give real-life advice.
If what they say happened in real life, we would all be happy. (ish)
Seller_76AUwmqvSyRIM
Yes, agreed. All the mods have drunk too much of the corporate kool-aid to give real-life advice.
If what they say happened in real life, we would all be happy. (ish)
Seller_Fg2fqaWOnEtha
I honestly think buyers shouldn't be allowed to leave negative feedback unless they've contacted the seller first to try and resolve the issue. Leaving bad feedback should always be the last resort, not the first step.
Recently, I came across a new seller with a 0% rating—one complaint was for non-delivery, and the seller had already refunded the order, while the other was about an item arriving broken. This kind of feedback could completely ruin a small business, especially when the seller has done their best to make things right.
I also feel that once an item is refunded, buyers should be able to review the product itself, but not the seller, especially if the seller has gone above and beyond to resolve the problem. In my experience, most of my returns aren't about the quality of my products but about things I can’t control—like a customer not liking the scent, the colour, or the size. Just the other day, I had a very green scarf returned because the buyer claimed it was red. It’s not even remotely red! But once I refund, that's it, I don't owe anything anymore, I have done my bit.
It’s really disheartening to see small businesses punished for things they’ve tried to fix or for reasons completely beyond their control. Feedback should reflect fairness and effort, not just frustration.
Seller_Fg2fqaWOnEtha
I honestly think buyers shouldn't be allowed to leave negative feedback unless they've contacted the seller first to try and resolve the issue. Leaving bad feedback should always be the last resort, not the first step.
Recently, I came across a new seller with a 0% rating—one complaint was for non-delivery, and the seller had already refunded the order, while the other was about an item arriving broken. This kind of feedback could completely ruin a small business, especially when the seller has done their best to make things right.
I also feel that once an item is refunded, buyers should be able to review the product itself, but not the seller, especially if the seller has gone above and beyond to resolve the problem. In my experience, most of my returns aren't about the quality of my products but about things I can’t control—like a customer not liking the scent, the colour, or the size. Just the other day, I had a very green scarf returned because the buyer claimed it was red. It’s not even remotely red! But once I refund, that's it, I don't owe anything anymore, I have done my bit.
It’s really disheartening to see small businesses punished for things they’ve tried to fix or for reasons completely beyond their control. Feedback should reflect fairness and effort, not just frustration.
Seller_Fg2fqaWOnEtha
It's mildly annoying though, while we know there are some clueless sellers, many of us are experienced in customer care. I don't need to be told what to do, I need more support from Amazon against dishonest buyers. Now as I mentioned in another thread I am potentially about to have my ODR affected for the same product twice. The first is for a review saying the product arrived broken, the second is for A-Z saying the same product hasn't arrived at all. The buyer sent me a message not about these problems but asking me if the vase could be made 4 metres in length! It's so obviously a scam. These are the matters that should be dealt with.
Seller_Fg2fqaWOnEtha
It's mildly annoying though, while we know there are some clueless sellers, many of us are experienced in customer care. I don't need to be told what to do, I need more support from Amazon against dishonest buyers. Now as I mentioned in another thread I am potentially about to have my ODR affected for the same product twice. The first is for a review saying the product arrived broken, the second is for A-Z saying the same product hasn't arrived at all. The buyer sent me a message not about these problems but asking me if the vase could be made 4 metres in length! It's so obviously a scam. These are the matters that should be dealt with.
Seller_OFjSrssNgD9RS
Is this an example of corporate speak nowadays heaven help us.
I was under the impression that all sellers are adults.
This missive reads like a primer for Nursery Assistants on how to deal with fractious toddlers!
Competition. Can you count the metaphors?
Can you count the similes?
Question 1. Can you explain the difference between a metaphor and a simile in 200 words?
Seller_OFjSrssNgD9RS
Is this an example of corporate speak nowadays heaven help us.
I was under the impression that all sellers are adults.
This missive reads like a primer for Nursery Assistants on how to deal with fractious toddlers!
Competition. Can you count the metaphors?
Can you count the similes?
Question 1. Can you explain the difference between a metaphor and a simile in 200 words?
Seller_ZVAz3d5lZuGid
"...tips to help you navigate the sometimes choppy waters of customer feedback."
Customer feedback should not need to be in 'choppy waters'.
I'd be interested to know who actually wrote that post - doubt it was actually Angie. I would guess written by AI or something ?!
Seller_ZVAz3d5lZuGid
"...tips to help you navigate the sometimes choppy waters of customer feedback."
Customer feedback should not need to be in 'choppy waters'.
I'd be interested to know who actually wrote that post - doubt it was actually Angie. I would guess written by AI or something ?!
Seller_0sVkARBIRM7Oe
Thought just the same, a slightly bad A.I smell about this post.
I have 33 years of selling face to face, and online, I'm still here, just about!
Back to the question - Who's customers are they really?
I'm FBM and I Bend over backwards to help with any problems, but this platform often doesn't make it easy.
Seller_0sVkARBIRM7Oe
Thought just the same, a slightly bad A.I smell about this post.
I have 33 years of selling face to face, and online, I'm still here, just about!
Back to the question - Who's customers are they really?
I'm FBM and I Bend over backwards to help with any problems, but this platform often doesn't make it easy.
Angie_Amazon
Hello @Seller_OFjSrssNgD9RS,
Thank you for your feedback on the communication style, I appreciate it!
As mentioned to another colleague, we aim to provide clear and useful information to all sellers, regardless of their experience level. For some could be helpful, writing in this way, and for other not so much.
Regarding your questions about metaphors and similes, while I appreciate your interest in language analysis, our forum is primarily focused on addressing seller concerns and providing relevant information about Amazon's policies and procedures.
If you have specific questions or concerns about selling on Amazon, please let me know. For literary discussions or writing advice, there may be more appropriate forums available elsewhere.
Regards,
Angie 🥭
Angie_Amazon
Hello @Seller_OFjSrssNgD9RS,
Thank you for your feedback on the communication style, I appreciate it!
As mentioned to another colleague, we aim to provide clear and useful information to all sellers, regardless of their experience level. For some could be helpful, writing in this way, and for other not so much.
Regarding your questions about metaphors and similes, while I appreciate your interest in language analysis, our forum is primarily focused on addressing seller concerns and providing relevant information about Amazon's policies and procedures.
If you have specific questions or concerns about selling on Amazon, please let me know. For literary discussions or writing advice, there may be more appropriate forums available elsewhere.
Regards,
Angie 🥭
Seller_OFjSrssNgD9RS
Whoops, I forgot to mention the hyperbole!
Seller_CK4uVgepFK2eb
@Angie_AmazonCan you please take a look at removing feedback for 205-1817808-7812328 with two case IDs:
Case ID 10555490172
Case ID 10556086852
This was the most egregious case of unwarranted and verifiably false feedback i've ever experienced on Amazon, and I have tried really hard to get this resolved through seller support and feedback removal before creating this thread a few days ago in which I detail the entire situation. Sadly I have had no response to the thread despite tagging mods and would really appreciate you help!
Link to thread:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/8cd3454a-fd14-4cdc-9083-448b0698069d
Seller_CK4uVgepFK2eb
@Angie_AmazonCan you please take a look at removing feedback for 205-1817808-7812328 with two case IDs:
Case ID 10555490172
Case ID 10556086852
This was the most egregious case of unwarranted and verifiably false feedback i've ever experienced on Amazon, and I have tried really hard to get this resolved through seller support and feedback removal before creating this thread a few days ago in which I detail the entire situation. Sadly I have had no response to the thread despite tagging mods and would really appreciate you help!
Link to thread:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/8cd3454a-fd14-4cdc-9083-448b0698069d
Seller_PAoOCZ5pKszVP
this is so cringey.....anyway, trying to be positive - as some have pointed out, often when a delivery is late or does turn up they go straight to A-Z and get a refund, maybe even post negative feedback, and I have no opportunity to contact them, I assume because of their contact preferences.
I think Amazon should insist that customers speak direct with sellers to try to resolve, before they submit an A-Z
Also customers very few customers are leaving feedback of any kind, the only ones that do are likely going to be negative so this is always going to be difficult.
Seller_PAoOCZ5pKszVP
this is so cringey.....anyway, trying to be positive - as some have pointed out, often when a delivery is late or does turn up they go straight to A-Z and get a refund, maybe even post negative feedback, and I have no opportunity to contact them, I assume because of their contact preferences.
I think Amazon should insist that customers speak direct with sellers to try to resolve, before they submit an A-Z
Also customers very few customers are leaving feedback of any kind, the only ones that do are likely going to be negative so this is always going to be difficult.
Seller_76AUwmqvSyRIM
I and others have raised many issues in the past and very few of them are ever dealt with system-wide.
For example, while it is great that you and your colleagues have been able to deal with silly but damaging feedback issues and many many other problems, the system faults are still there. I don't recall anything that has actually been fixed.
I do understand that you are just the messengers but you do represent Amazon so it is right you take all the stick.
So when you tell us in simple terms how to deal with specific issues and we all know that it is all in theory which bears no relation to reality, this is why I and others are negative.
If I have misrepresented you and your colleagues, then please do tell us what issues you have actually fixed for us.
Seller_76AUwmqvSyRIM
I and others have raised many issues in the past and very few of them are ever dealt with system-wide.
For example, while it is great that you and your colleagues have been able to deal with silly but damaging feedback issues and many many other problems, the system faults are still there. I don't recall anything that has actually been fixed.
I do understand that you are just the messengers but you do represent Amazon so it is right you take all the stick.
So when you tell us in simple terms how to deal with specific issues and we all know that it is all in theory which bears no relation to reality, this is why I and others are negative.
If I have misrepresented you and your colleagues, then please do tell us what issues you have actually fixed for us.
Seller_Fg2fqaWOnEtha
I reported several times violations, some really obvious, but no matter what I said within 2 minutes I got a reply (always exactly the same) saying that the matter was investigated thoroughly and no violations were found. All this in two minutes.
Seller_Fg2fqaWOnEtha
I reported several times violations, some really obvious, but no matter what I said within 2 minutes I got a reply (always exactly the same) saying that the matter was investigated thoroughly and no violations were found. All this in two minutes.
Seller_H3KHmg34r1zIk
I rarely reply to posts but . . . .
This is incredibly patronising. Please credit sellers with a little common sense.
Seller_H3KHmg34r1zIk
I rarely reply to posts but . . . .
This is incredibly patronising. Please credit sellers with a little common sense.
