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Invalid Charge Method
For some reason we are getting an invalid charge method on our account.
It seems to be fine for all countries except for Spain (Where we do not sell anyway) and means we cannot access the account.
Is there a way to fix this issue or is it a bug in the system?
3 replies
Seller_gUYj0SBJs4MdK
you are not alone, I have been getting the same issue quite a bit recently and i have seen a couple of posts re this in the last week or so,
Mine was for Spain and Sweden, all the rest were fine with the same card, so no reason at all to be refused. Spain resolved itself, Sweden is still in limbo and support have been no use....
just waiting for it to resolve itself, it has to be a bug...
Roberto_Amazon
Hello! @Seller_d7cCASuC5d9hu
This is Roberto. Thank you for using the Forums, I have looked into your account, and I am no longer seeing the invalid charge method in your account.
There could be a number of reasons why a charge method is invalid in one marketplace but not the rest. Please, a list of reasons why a credit may be listed as invalid:
We verify your credit or debit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.
- The number that you entered must match the number on your credit or debit card.
- The billing address that you entered must match the billing address on your credit or debit card statement.
- The CVV code that you entered must match the code on your credit or debit card.
- The card expiry date must be at least six months from when you add the card.
- The card holder’s name that you entered must match the card holder’s name on your credit or debit card (in the Latin-script alphabet).
- The card must not be a prepaid, virtual or gift card.
- The card must be chargeable in the currency of the Amazon store or stores for which the card is being provided.
- The card must have adequate credit limit to pay for the charge.
- If you were asked to enter a unique security code by your financial institution, the code that you entered must match the code sent to the card holder via SMS, email or token.
- Multi-factor authentication must be completed. For existing cards, please re-add the card in Seller Central and complete the authentication challenge.
If your card meets all the requirements above, but is still listed as invalid, we recommend that you try a different card or contact your financial institution for assistance. If you’ve tried at least two different credit or debit cards that meet the requirements above and all of them were denied, contact Selling Partner Support for assistance.
@Seller_gUYj0SBJs4MdK This may also answer your question. My card is valid in some Amazon stores, but not in others. Why?
Your financial institution may only allow your credit or debit card to be used in certain countries. As a result, you might see the same credit or debit card being honoured in some of our stores, but not in others. Contact your financial institution to determine the countries that your card is eligible to be used in.
For more information, see the help article: Seller credit or debit card FAQ
Regards,
Roberto
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