Lost Featured offer Eligibility for entire category - Please Review!
We stopped getting sales for the Music Category, so I looked closely at our account yesterday and it seems that suddenly our entire catalog is showing "Featured Offer Eligible" NO for seemingly no reason. We haven't had any negative feedbacks, no A-Z claims, no late shipments, no chargebacks.... Suddenly out of the blue we lost Featured Offer Eligibility for all of the listings at once.... Please manually review our Feature offer eligibility please.
We have had this issue before, https://sellercentral.amazon.com/seller-forums/discussions/t/a1d1f249-0430-420f-b401-e9638e957283?postId=a1d1f249-0430-420f-b401-e9638e957283. This issue keeps reoccuring
Example ASINS: B0DML1H38B, B0DFQCPDFM
Thanks!
10 replies
Seller_c9lY8wF1Vo61O
Maybe it's due to delivery dates. As, I can see the other seller is shipping faster than you.
Cooper_Amazon
Good Evening @Seller_kF3WUnSIWNDua,
I just wanted to check in with you to see if you still need some assistance with figuring out why some of your listings are no longer eligible to be the featured offer?
I know you have shared the ASINs above, but I was wondering if you have escalated to Selling Partner Support about this issue first?
I also have a few help pages about how to improve your chances of being the featured offer and why a listing may become ineligible.
I look forward to hearing back from you soon. In the meantime please take care and have a wonderful rest of the week.
Sincerely, Cooper_Amazon
Cooper_Amazon
Hello @Seller_kF3WUnSIWNDua,
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.
Thank you for your understanding and have a great day!
Cheers, Cooper_Amazon
