I’ve been repeatedly hitting a wall with brand approval applications on Amazon, despite following the documented requirements.
Here’s what keeps happening: I submit an invoice that clearly shows I purchased 8 cases, with 8 units per case, totaling 64 units. The brand approval requirement asks for 10 units, and I’m well above that. I even highlight this detail on the invoice and attach photos of the case packaging showing exactly how the product is bundled. Despite this, I get a response saying something like “invoice only shows 8 units,” which is incorrect the unit count is there, and it exceeds the requirement. I then dispute this claim and get the generic denied response.
On another application, I submitted a commercial invoice from a verified wholesale distributor. It has all the required elements: invoice number, date, supplier info, buyer info, itemized product list, UPCs, total amount, and proof of transaction. This exact format has already been accepted for other approvals, yet here I’m being told it’s “not a real invoice.”
I take the time to respond professionally and submit clarifications and supporting documentation. But instead of any acknowledgment or specific feedback, I get the same generic message: "Thank you for your application to sell [Brand Name] products. We have reviewed the documentation you provided and determined that you are not eligible to sell [Brand Name] products. We evaluated the information you provided, but it did not pass our review. We took this action to ensure the mutual success of our sellers and buyers on our site"
I’ve used the exact same invoice to get approved for another brand without any issues, so I know the documentation is valid. (This invoice has 3 different brands of products ordered on it.)
It feels like my disputes aren't being reviewed by a human, and I’m unsure how to escalate these cases or ensure that someone actually looks at what I’m submitting. Has anyone dealt with this successfully?
case ids: 17619691571 , 17636274031