Need assistance, discrepancy in shipment which was sent to Amazon FC in Dortmund

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Seller_vGqJQGyRIJ591

Need assistance, discrepancy in shipment which was sent to Amazon FC in Dortmund

Case ID 10764053912

Four boxes have been shipped to FBA Dortmund and confirmed as received. Each box has unique UPS tracking. The POD provided by UPS shows all boxes have been duly received by an Amazon employee at FC Dortmund with the signature ID Shute.

Amazon claims that 2 boxes are missing. Our last messages to Seller Support have remained unanswered: they`ve just been ignoring us.

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Tags:Lost shipment
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Emma_Amazon

Hello @Seller_vGqJQGyRIJ591,

I checked your case ID and it seems that the lost items have been found in the meanwhile. So the problem is already resolved?

Best,

Emma

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