The sales amount for the last settlement period does not match the sales amount displayed on the seller dashboard.
I reviewed the statements on the payment report and noticed that the sales amount for the last settlement period was unusually low. When I checked the seller dashboard and order history, I found that the actual number of orders was more than double what the report showed.
We’ve been selling on Amazon for over 8 years, and nothing like this has ever happened before. I hope this is just a system error and that Amazon will correct it soon. As a small business, we can’t afford discrepancies like this.
case ID 16596336401
6 replies
Seller_CW0P5hgbsiqWX
Eventually it will match. It is simple about the timing of your sales, shipping, and cut-off time for disbursement. Our FBM disbursement is on a Wednesday. The 200 products shipped on Wednesday afternoon, are never in the past two-week distribution. Account says zero in the balance in the afternoon, but that night, there could be $500 showing up in the balance due in two weeks.
Seller_KK9UQ9Nz0N64k
Check the deferred transactions total on your payments screen. Amazon has been changing their payment method. Transactions that used to be included under account level reserve may now be deferred transactions instead. You can get a report of all your deferred transactions on Payments > Reports Repository > Report Type. We had this happen with our European accounts in September but haven't seen it in the US yet.
Seller_UkejiplbVAzaK
Yes, same thing. I had reached out to support. It looks like Amazon has made changes. If you look at your transaction report, I bet you are missing about a week's worth of sales. For us, we showed zero order payments from Oct 2 - Oct 8.
I found this forum post from 3 weeks ago, which helped me understand.
https://sellercentral.amazon.com/seller-forums/discussions/t/3879fe38-d55c-495f-a301-d2eb764e7078
