It seems this is an issue a lot of people have.

Recently we got a notification in Account Health that Amazon has received a notice that HMRC has determined that we are not UK Based company. We are a UK registered company and registered to pay VAT so we are not sure how this has come about. All our business operations is in the UK, where our office and warehouse is located.

In the notification, Amazon requires a letter from HMRC to confirm that we are established in the UK for VAT Purposes, however, when we sent HMRC an email to request this they responded back with a letter to say that they can not provide this and that we should contact directly with Amazon if they have incorrectly treated our business.

As per the guidelines to submit evidence for Determination of "Establishment" for UK VAT, we have sent them additional documents but they have all not been accepted. We really dont know where to go from here.

We have seen in other threads to resolve this we would need to send an email to the managing director, register an complaint with Small Business Commissioner and send an email to an escalation team at Amazon. To be honest it does seem a lot of hoops to jump to get this resolved but we think this is the only option since we are going back and forth in circles.

Does anyone have any advice to get this resolved?

Does anyone know how to solve this?

We are a UK established company with a proper incorporation certificate , VAT number and proper rented office.On 25th Jun Amz said something made them think I was not UK based. I am a UK Limited business, registered to pay VAT, and am Brand Registered.I had to send proof that I am based in UK (or Amz will pay backdated VAT to 2021, and have been withholding my deferments to cover that cost).I have sent over 20 supporting documents.I've had to 'change' my Business Information in Account Info Settings - nothing needed changing. They 'verified' my account and sent an email that I could 'start selling'. Almost immediately I had another identical email requesting me to reconfirm the (already just verified) Business information. I did that straight away, and 7 days later, it still isn't confirmed.I've contacted the 'Amazon VAT based in the UK' team and ccd the 'Amazon VAT not based in the UK' team - by email as there's no other way to get in touch...Seller Central can't/won't do anything.Any ideas of what can be done to get paid and not have to double-pay VAT?

HOW AMAZON CAN SAY WE ARE NOT ESTABLISHED IN UK FOR TAX PURPOSES WHEN HMRC DOES?

Thanks for any help.

I am a UK resident and selling on Amazon for over 3 years now. We have been backwards and forwards with Amazon for 3 weeks over VAT establishment. We have provided masses of information about the company and the owner to Amazon confirming that we are a UK company and do not earn 85k, therefore I am exempted from VAT (since 2021 when I started). However, Amazon believe we are not in the UK and calculated £22,000 VAT. This left us puzzled.

I have sent over, my UK Driving Licence, British Passport, Business incorporation, Bank statement, Invoice from supplier, Utility bill, but Amazon has rejected our appeal. I think it may be because of residential address utility bill, which i later sent them company address utility bill and the issue still persists?

Here is email from amazon

“We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account” 

Despite providing the required documentation, the issue persists. This prolonged delay is causing significant inconvenience and financial strain on my business operations.

Please help us with this?

Thanks!