HELP ANYONE WITH HALIFAX - Certified Bank Letter Requested

Hi team,

I am close to tears on this and don’t know what to do.

Amazon have decided this year to request a Certified Bank Letter from me with the following information:

– A scanned copy of a certified bank letter for the primary contact person for the disbursement account . The document must meet all the criteria listed below:

• Dated within the last 180 days.
• Signed or stamped by the bank.
• Shows the bank name or logo.
• Shows the account holder’s name, residential address, and bank account number.

I bank with Halifax here in the UK and the ONLY letter they are able to generate for me is a Bank Statement. I even went into Branch to request a letter, all they could do was generate a Bank Statement for me and stamp it.

Amazon are still refusing to accept this - so now I am at a complete empass! I am unable to make any disbursements which is crippling me, I have raised a ticket with Amazon, tried emailing the verification team but to no avail. I am completely out of options.

Has anyone else who potentially banks with Halifax, or a similar bank that apparently only sends Bank Statements as letters, been able to work out what to ask for or find a way around it?

Any help greatly appreciated.

Many thanks

Luke