Order FBM lost at US Customs
Dear All,
I had shipment under FBM and found lost at US Customs.
Laterst shipment for delivery to Buyer are on 5 Aug - 26 Aug. I wanted to contact Buyer for approval of replacement due to lost at US Customs. When I went to order page and click Contact buyer
I can found only Refund or Replacement buttom and after click this button.
It show only
QUOTE
If you would like us to ship a replacement item free of charge, please reply “Replace item” and confirm that the item description above is correct.
OR
If you would like a full refund, please reply “Full refund.”
We hope that you give us another chance. Thank you very much.aanding of Buyer due to mesasges prepared by this column not allowed to add any messages from Seller
Your kind educated are highly apreciated
Thanks
2 replies
Seller_NbYSGJ8Tehgbv
I am not sure what you are requesting. You would like to offer your customer a replacement due to being lost at customs right? It looks like that template will allow you to find out if your customer wants a replacement.
If not, you can always refund the customer and allow the customer to purchase whenever they feel comfortable.
Nano_Amazon
Hello @Seller_hmJvsOvXG5kD9
Thanks for reaching out to the Amazon Forums. As @Seller_NbYSGJ8Tehgbv mentioned, you have the option to either issue a refund or send a replacement, depending on the customer's preference. Feel free to contact our seller support team if you need further assistance or have additional questions.
Best,
Nano
