Amazon Pay verification

I have been accepting Amazon Pay as a method of payment on our website since April 2019. Needless to say, I submitted all the documents to Amazon for account verification before I was allowed to offer that payment option.

Three years later - in May 2022 - it stopped working. Amazon said I needed to verify the account again, including the names of the two directors (myself and my wife) and bizarrely our dates of birth. I explained that Amazon already had copies of our passports, which they accepted as proof in 2019, and that our dates of births had remained the same.

We’re now into November and the verification process is still ongoing, despite me responding to their emails promptly and supplying all the requested details and documents.

Today Amazon asked for:

(1) the Primary Contact Person Information. That section was already completed.
(2) Beneficial Owner Information. Again, that section was already completed.
(3) Bank Account Information - already completed.
(4) Charge Method - they already had it.

I can only assume that the verification process is automated and there’s a glitch in their system, which Amazon won’t admit to. The alternative is that it is handled by untrained and overworked operatives who are making far too many mistakes.

When I contact Amazon Support, they basically say it is being handled by the verification team. So no help there then, as you can’t actually speak with the verification team directly. However, one Amazon operative advised me to contact my bank. It is an Amazon problem and nothing whatsoever to do with my bank.