Case pending for 55+ days
Amazon please give me a resolution. It has been pending for 55+ days. Seller support only gives a generic answer "the internal team is investigating". Please help me, its not even a complicated case
Case ID: 11061114672
6 replies
Seller_D2RA79cfIhuZT
I am writing to express my deep concern and frustration regarding a case that has been pending without resolution for over two months. Despite repeated follow-ups, we continue to receive the same response — that your internal team is working on it — with no concrete update or action taken to resolve the issue.
This prolonged delay is severely impacting our business. Our product, which we have invested heavily in — both in terms of development and advertising — has been deactivated without any prior notification or valid explanation. This lack of transparency and coordination is causing significant financial and reputational loss to our brand.
We are deeply disturbed by a recurring pattern we have observed: whenever our product starts performing well and reaches best-seller status, it is suddenly deactivated. This raises serious concerns about the integrity of the process. We have reason to believe that there may be external influence or unfair practices involved, potentially from a competitor misusing internal connections.
Seller_FmY4LeDR0Rf3N
my case is pending from april 7 2024 they only reply with internal expert is investigating
Seller_rLnBsDWUHxd4a
You're absolutely right — this kind of delay is unacceptable. We’re facing a very similar issue (Case ID: 11065499982) where our removal order was marked as picked up, fake tracking IDs were generated, and inventory worth $2,500 is now unaccounted for. It's been 7+ weeks and the only response we keep getting is “the internal team is investigating.”
Seller_vYEEFyiUhMotV
it appears that the so called Internal Team of Amazon Seller is not competent to resolve the issue in due time. How can the sellers on Amazon sustain longer without timely resolution? Horrible.
