Hi,

Can anyone point me in the right direction, my amazon seller account was deactivated due to section 3. I never received any complaint from the buyers about the product and I had stopped selling the product in June 2024. 2 weeks ago amazon deactivated my account and asked me for the invoices. I provided the authentic invoices from justmylook.com and amazon are saying they are unable to verify the supplier. I am just stuck as I keep getting the same response about unable to verify supplier. I had used the same invoices to ungate the product when I started selling them back in February 2024. Everyone knows justmylook.com are authentic UK supplier and invoice matches store info and product ASIN. My account health is 264 and is healthy but I cannot establish why I am deactivated for the product which I dont even sell and never received any authenticity complaints. Any help would be really appreciated. Thanks

Hi,

My account was deactivated due to inauthenticity complain. I provide all documents product authenticity related including Supplier information, Invoices, and Product authenticity guarantee letter which supplier provide me for verification. But amazon keep rejecting and same email sending me that we're unable to verify supplier information.

So please guide me how to submit supplier information and reactivate my account.

Thanks,

Back in December 2023 we had an inauthenticity complaint and despite numerous attempts to prove authenticity by submitting invoices, Amazon were unable to verify the supplier from the invoice so we acknowledged the complaint and have been happily selling other listings ever since. Out of the blue this week we were deactivated for that ASIN which we’ve not sold since December, having removed all the stock etc.

We have attempted again to prove authenticity with the invoices but this has failed.

We don’t know what else we can do. We purchased the stock from a legitimate UK business but Amazon are not able to verify the supplier from the invoice but that is all we were given at the time of making the purchase.

I think the verification of the invoice may be automated maybe but either way, we seem to be at the end for our business. Can anyone help?