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Multi-Channel Fulfilment orders no proof of delivery
Is it me being mad. I have come across this case a few times now. I use Multi-Channel Fulfilment orders for my ebay orders. Customer claimed that they did not receive the parcel whilst tracking shows it was delivered.
I asked Amazon Customer Service for more information and they just come back and said Multi-Channel Fulfilment orders neither have signature option nor can they provide a proorf of delivery. However, they are asking the buyer to provide proof for nondelivery.
I feel this is not fair at all, purely protecting Amazon 100%. If amazon cannot provide proof of delivery whilst they are asking buyers to provide proof of nondelivery. What if their delivery man just mark it as delivered but actually not deliverd. Also if they have not delivered to person, the delivery man is the only one there to know what happened to the parcel.
What are your thoughts
1 reply
Seller_mS10UjVYuuGor
Whenever a query arises it is becoming standard Amazon policy to ask everyone but themselves to try to prove a negative. Some well paid legal eagle will have offered this advice to deflect many claims against it as most will give up with low value claims.
As sellers we are expected to provide proof of delivery in the event of a query to (attempt to) prevent a claim going against us, so for Amazon to not reciprocate when they do the delivery is unjust to say the least.
Your options include escalating it to the managing director email and/or chasing via small claims court. Of the latter it is often cheaper for Amazon to settle low value cases than engage one of their legal team to defend it so although it seems extreme it maybe the best option if it is worth your time/effort to do so.
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