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Urgent Assistance Needed: Funds Hold Reoccurrence on US Amazon Seller Account
Dear Amazon Community,
I'm writing to seek urgent assistance regarding a persisting issue with our US Amazon seller account. Approximately one month ago, we encountered a hold on our funds, which was eventually resolved after communication with Amazon Support. However, to our dismay, the same problem has reoccurred once again, significantly disrupting our business operations.
Despite our best efforts to address the initial hold and ensure the smooth functioning of our account, we find ourselves in the same situation, with funds held without valid reason. This recurrent issue poses a considerable challenge for us as it impacts our ability to fulfill orders and maintain customer satisfaction.
We have reached out to Amazon Support once more, emphasizing the urgency of the situation and the need for a swift resolution. However, the response time and effectiveness of the resolution process have been less than satisfactory, leaving us in a precarious position.
If anyone in the community has faced similar challenges or has any insights on how to navigate this issue effectively, we would greatly appreciate your assistance. Our priority is to find a solution promptly and restore the normal functioning of our account, ensuring minimal disruption to our business operations.
Thank you in advance for any support or guidance you can provide.
Best regards,
1 reply
Troy_Amazon
Hi @Seller_eiIZlf7cqGc3O
Thank you for your post. I understand you are facing a funds issue. Based off content you have shared, it would appear as though an Account Level Reserve may have been applied to your account. This is an amount of funds that is kept to cover any refunds or chargebacks and is a normal part of the seller experience.
With this in mind, have you received any direct information from Amazon regarding an account review? This would likely be in the form of a performance notification. If so, feel free to share that information here in the thread so we may better assist.
Additionally, is your current issue tied to the first problem you referenced? If so, please share more information about this issue and the steps you took to resolve the problem initially
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
