Canada Account Verification Request – Not Selling There – Should I Be Concerned?
Hello everyone,
I’m a new seller on Amazon.com (US marketplace), and my account was successfully verified weeks ago. I’m in the final stages of preparing my first FBA shipment to the U.S.
However, I recently received a separate verification request from Amazon.ca (Canada marketplace), although I have no intention to sell in Canada at this time. I didn’t open a Canada account manually — it was automatically created as part of the unified North America seller account.
The verification request asks me to upload documents again, but when I attempted to do so, I received a message saying that the information “does not match the submitted document,” even though it’s the same ID that was accepted for the U.S. account.
I also tried contacting Amazon.ca via email but got an automated reply saying they no longer accept incoming messages.
I’m now unsure:
- Do I need to complete the Canada verification if I’m not planning to sell there?
- Will ignoring it affect my Amazon.com (US) account or my upcoming FBA shipment?
- Has anyone else experienced this and what was the outcome?
Appreciate any insights from sellers or moderators — thank you!
1 reply
Remy_Amazon
Hello @Seller_FOJSQKgzcluZY,
Thank you for reaching out to the forums community for assistance with your account. I know being a new seller can be confusing, so I would love to be able to answer some of your questions.
Firstly, I understand you are being asked to verify your information through the Canada store. Although you have no intentions to sell there right now, it is still important to complete verification to avoid issues down the road or if you change your mind.
- Do I need to complete the Canada verification if I’m not planning to sell there?
- Will ignoring it affect my Amazon.com (US) account or my upcoming FBA shipment?
More specifically, while not completing the verification may not be affecting your US account right now, per our code of conduct policy: "If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing." While I do not have information on when, if, or how this will occur, it is a possibility that I want you to be aware of.
While the US store remains active, it should not affect any FBA shipment; however, if at any point your US account is deactivated, this can impact your FBA inventory. Due to this, I would advise you to finish the verification for Canada and place it on vacation mode if you do not intend to sell there.
For issues with verifying your documents, I would suggest reviewing performance notifications or cases from Canada that may explain why your ID was rejected. If you can provide me a case from that account, I can connect with the appropriate team to support you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you,
Remy
