Trademark Misuse
Hi,
I am new on here, I have taken over a business account.
Previous owner had a lot of listings which now I keep getting Trademark misuse violatoins on.
For next steps, it gives me the option to edit. When I click edit, it just takes me to the listing.
How do I address the issue? It needs to be addressed by the 17th, and my account health is almost in red.
Thanks in advance.
17 replies
Seller_7VbclcPFFRTnc
unfortunately they rebranded a lot of branded goods as their own - keeping the real brand names in the titles
are you able to amend the listings in your inventory ?
Seller_7VbclcPFFRTnc
As a side note, did you buy / take over just the ebay and amazon accounts ?
Or did you buy stock, website, Facebook page and retail store too ?
Seller_mDgmmBpuxPyyD
Hello Missy_Moo,
I am Adan and I will be assisting you today.
I understand that you are new to the platform and have recently taken over a business account that has been experiencing trademark misuse violations on several listings. We apologize for any inconvenience this may have caused.
To address this issue promptly, I recommend following these steps:
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Conduct a thorough review of the listings that have been flagged for trademark misuse violations. Carefully assess each listing’s content, including product titles, descriptions, images, and any other relevant information.
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If you find any instances of trademark infringement within the listings, we strongly advise you to make the necessary modifications to bring them into compliance with Amazon’s policies. Ensure that the content accurately represents the product without infringing upon any trademarks.
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To make the required edits, please access the “Edit” option provided for each flagged listing. However, we understand that you mentioned the “Edit” option redirects you to the listing itself. In this case, we recommend trying an alternative approach.
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Instead of using the “Edit” option directly from the violation notice, please go to your Seller Central account and navigate to the “Manage Inventory” section. Locate the specific listings that have been flagged for trademark misuse violations and initiate the editing process from there.
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Review each listing’s details and modify any content that infringes upon trademarks. Make sure to remove or modify any text, images, or other elements that may be violating trademark rights.
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After making the necessary edits, it is important to click on the “Save” or “Submit” button within each listing to ensure that the changes are saved and applied correctly.
As the deadline for addressing these violations is approaching, we recommend that you prioritize resolving these issues promptly to prevent any negative impact on your account health. I recommend contacting the Account Health Support Team via Seller Central and seeking their expert assistance in this regard.
Thank you for your cooperation and prompt attention to this matter. We are here to support you throughout this process and help restore your account’s health.
Regards,
Adan
Seller_u1AdBEcsHujAa
Hello @Partyalot,
I’m Kavi from Amazon, here to assist you.
From the above post, we understand that you need help with Trademark complaints.
Regarding this issue, your best course of action would be to reach out to Seller Support through normal paths. While we want to be a resource for you Seller Support will always be your first line of support for such issues.
Please reach out to them using this link.
We would request you to please appeal through you Account Health dashboard as suggested by our colleague @Adan_Amazon.
We also recommend you to speak to an Account Health Specialist via phone call for dedicated assistance. You can reach the Account Health Support Specialist by clicking “Call me now” button on your Account Health Dashboard.
For more information about the Amazon Intellectual Property policy kindly refer to the Intellectual property for Rights Owner policy.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
