Negative buyer to remove the negative feedback?
Can anyone tell me how I can get the buyer to remove the negative feedback?
The buyer left a review that he ***I didn’t receive what I ordered - but the delivery service confirmed that the order was delivered.
Feedback manager request to delete can not be deleted!
Amazon doesn't seem to have any interest in fixing the problem since it doesn't hurt them.
17 replies
Seller_rI7BZIczK8iAC
Are you talking about feedback OR review?
Reviews: the customer leaves a comment on the product page, down under the product description. You don't see this in "Feedback Manager"
Ratings: the customer leaves stars without comment on the product page, down under the product description. You don't see this in "Feedback Manager"
Feedback: are visible in feedback manager, the customer sees them by clicking on your seller name under the price. That is what you see in "Feedback Manager".
Seller_rI7BZIczK8iAC
Read following help page:
You see, that's why it's important to know if it's a feedback or a review. In case of a feedback you are allowed to contact the customer, in case of a review that's not allowed.
Seller_iEFnC5l9Vz9z0
Amazon has always done this, and I'm going through the same thing.
Cooper_Amazon
Good Evening @Seller_dkDXPcTDnqASz,
It appears a few of our seasoned sellers have shared some guidance on how to handle feedback removal.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
I have additionally escalated the Order ID and feedback to be reviewed again by our partner team that handles feedback. I cannot guarantee the removal or strike through of the feedback but it doesn't hurt to get a second pair of eyes to review the situation. I will follow up with you as soon as I hear back from the team. Have a pleasant weekend and take care.
Sincerely, Cooper_Amazon
