Amazon partnered carrier issue - can't get refund for shipment that didn't happen
I few weeks ago I decided to try using UPS to ship a pallet to Amazon because it was much cheaper than my normal external carrier.
I booked the pallet on and was told that UPS would contact me to arrange collection of the pallet. I had one hour to void the fees.
The next day I received an email from UPS saying that my collection was booked for the following day and to email them with any requirements. I did this as I needed a tail-lift.
On the next day, the day the collection was booked, I received a message from UPS telling me that they would not be collecting the pallet and are not currently onboarding anyone to the Amazon partnered FBA scheme until after the peak period is over.
They advised me to contact Amazon to arrange a different courier.
I opened a case with Amazon who said they couldn’t do anything because the shipment was already marked as shipped (which it hadn’t). They won’t refund me because I did not cancel the shipment in the hour period I had, before UPS told me that they wouldn’t be collecting.
UPS can’t refund me because I haven’t paid them directly. I keep reopening the case with Amazon but am going round in circles - Amazon telling me to contact UPS to arrange collection of the pallet, UPS telling me that they can’t collect and to contact Amazon.
Does anyone have any suggestions? I just want a refund on the shipping fees!
