AMAZON still sending messages to customers saying "your parcel maybe lost'
I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.
AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.
AMAZON still sending messages to customers saying "your parcel maybe lost'
I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.
AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.
66 replies
Seller_ZVAz3d5lZuGid
"AMAZON team..."
Unfortunately no-one from Amazon will see this post, except possibly a forum moderator, but still unlikely unless you actually tag a mod into your post.
As you say, this has been raised numerous times before, is so very, very wrong, and I seem to recall that one of the mods did take the issue on board, and said they would pass on to the 'relevant team' - but don't hold your breath !!!!
Seller_CQcvupkWMS9GV
same here - 10 days after purchase I get the "item not received" - check to see if the 2nd class large letter got a scan and it did showing delivery a good few days earlier.
But as Amazon don't show the customer that it was scanned they think there was no tracking and claim for a freebee. Luckily they hardly ever open an A_Z case when I send them the tracking link. BUT it would be useful if Amazon at least marked it as delivered if a scan is completed on delivery.
On ebay they let me do the 24/48 postage option Royal Mail and after sending 150 items that way over Christmas only 1 is showing as yet undelivered so tracking on that service is way better than I expected.
Seller_d8YGbIjNqwFxn
it needs resolving.
For me it is untracked small letters showing as lost which is driving lots of requests for refunds. I send 100+ small letters a day at the moment and 250+ over peak. I am getting so many requests for refunds each day.
I bat back on each request and only 1 or 2 day actually turns into a refund or an A-Z
I am starting to question whether this is the right platform to use unless you can provide full tracking for each order. Even then it doesn't stop all claims
Seller_5BmbL9wJF7d3W
The moderators said they are looking into this but whether we ever get a response is another matter. I just wish they'd keep us informed about these things as I don't have much faith that they will resolve it.
Seller_5BmbL9wJF7d3W
I'm sure what they are doing must be illegal as it is encouraging fraud.
Seller_ZJhFeE3tNKzfh
they won’t stop the emails.
Why don’t you move to tracked 48 on amazon only? And put your price up on amazon
Either they find your item cheaper elsewhere or they are happy to pay the Amazon ‘convenience’ tax
Seller_IQo80d99W2DzP
It has to be a policy that someone higher up in Amazon chose to set up. Therefore, unlikely to change.
If you use CRL, the Postie 'should' scan the package, but Amazon does not track Large Letters. So, probably not worth using CRL, except for low cost items in parcels.
If you use 'Buy Shipping' and Amazon's 2nd/1st class postage, that has a Barcode as well, store that in notes and you can see if delivered, again, the Postie has to remember or bother to scan it.
We mainly send almost everything fully Tracked, even letters, then Amazon do not send out those emails as virtually all packages and parcels are scanned ok.
In addition, we found the 1 thing that made a major improvement, was a brightly coloured label, right next to the postage label that reminds the Postie/Courier Driver to please scan the barcode to track delivery.
The brightly coloured label cannot be missed unless in a pile of letters. We put on all parcels, and packages, using all couriers.
Virtually none then do not get scanned as being delivered.
The Buyer also knows the package is scanned and tracked, so even if Amazon say to claim, they know delivered, so not worth contacting us about.
Rarely, a delivery delay, etc, but very few non-delivery queries this year since doing the reminder label. It also proves that RM are good overall, and do deliver most letters as well as parcels.
I suggest everyone tries the brightly coloured labels, as that does work. Even for fully Tracked it is worth a reminder and the Buyer knows it is tracked as delivered.
If emailing a Buyer, we provide a screenshot of the tracking, proof of delivery, and delivery photo. GPS location with a photo of the delivery address. The parcel is then usually located fairly quickly if at a neighbours address.
Seller_MuWheVTzGdZhv
yep just had a influx, these are tracked orders that royal have not scanned on delivery, yet you know they’ve been delivered as the buyer would have been in touch. Lot sooner and before Christmas as most were Christmas items
Seller_zDUw7ekrB6OEy
We had a message from a customer regarding this and asking for the refund, I sent the tracking details which showed it was delivered. They came back and said yes, we received it 3 days ago but Amazon said I can have a refund. The mind boggles.
Seller_IVuzF5F26xipN
we moved from rm24 to tracked 24 after negotiating lower prices for the tracked service, id say maybe 1 in 40 went 'missing' with rm24 and about 1 in 500 go missing with tracked 24, with the tracked 24 we can do amazon seller fulfilled prime so are selling more and with less going missing we are refunding less so overall it has definitely been better for business, occassionally we get people saying they havent got it etc but there is a picture of their driveway/front door, suddenly they 'find it' or if it is obviously misdelivered we can quickly sort it and blame it on royal mail, people are understanding, completely worth moving to fully tracked service in my opinion.
AMAZON still sending messages to customers saying "your parcel maybe lost'
I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.
AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.
AMAZON still sending messages to customers saying "your parcel maybe lost'
I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.
AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.
AMAZON still sending messages to customers saying "your parcel maybe lost'
I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.
AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.
66 replies
66 replies
Seller_ZVAz3d5lZuGid
"AMAZON team..."
Unfortunately no-one from Amazon will see this post, except possibly a forum moderator, but still unlikely unless you actually tag a mod into your post.
As you say, this has been raised numerous times before, is so very, very wrong, and I seem to recall that one of the mods did take the issue on board, and said they would pass on to the 'relevant team' - but don't hold your breath !!!!
Seller_CQcvupkWMS9GV
same here - 10 days after purchase I get the "item not received" - check to see if the 2nd class large letter got a scan and it did showing delivery a good few days earlier.
But as Amazon don't show the customer that it was scanned they think there was no tracking and claim for a freebee. Luckily they hardly ever open an A_Z case when I send them the tracking link. BUT it would be useful if Amazon at least marked it as delivered if a scan is completed on delivery.
On ebay they let me do the 24/48 postage option Royal Mail and after sending 150 items that way over Christmas only 1 is showing as yet undelivered so tracking on that service is way better than I expected.
Seller_d8YGbIjNqwFxn
it needs resolving.
For me it is untracked small letters showing as lost which is driving lots of requests for refunds. I send 100+ small letters a day at the moment and 250+ over peak. I am getting so many requests for refunds each day.
I bat back on each request and only 1 or 2 day actually turns into a refund or an A-Z
I am starting to question whether this is the right platform to use unless you can provide full tracking for each order. Even then it doesn't stop all claims
Seller_5BmbL9wJF7d3W
The moderators said they are looking into this but whether we ever get a response is another matter. I just wish they'd keep us informed about these things as I don't have much faith that they will resolve it.
Seller_5BmbL9wJF7d3W
I'm sure what they are doing must be illegal as it is encouraging fraud.
Seller_ZJhFeE3tNKzfh
they won’t stop the emails.
Why don’t you move to tracked 48 on amazon only? And put your price up on amazon
Either they find your item cheaper elsewhere or they are happy to pay the Amazon ‘convenience’ tax
Seller_IQo80d99W2DzP
It has to be a policy that someone higher up in Amazon chose to set up. Therefore, unlikely to change.
If you use CRL, the Postie 'should' scan the package, but Amazon does not track Large Letters. So, probably not worth using CRL, except for low cost items in parcels.
If you use 'Buy Shipping' and Amazon's 2nd/1st class postage, that has a Barcode as well, store that in notes and you can see if delivered, again, the Postie has to remember or bother to scan it.
We mainly send almost everything fully Tracked, even letters, then Amazon do not send out those emails as virtually all packages and parcels are scanned ok.
In addition, we found the 1 thing that made a major improvement, was a brightly coloured label, right next to the postage label that reminds the Postie/Courier Driver to please scan the barcode to track delivery.
The brightly coloured label cannot be missed unless in a pile of letters. We put on all parcels, and packages, using all couriers.
Virtually none then do not get scanned as being delivered.
The Buyer also knows the package is scanned and tracked, so even if Amazon say to claim, they know delivered, so not worth contacting us about.
Rarely, a delivery delay, etc, but very few non-delivery queries this year since doing the reminder label. It also proves that RM are good overall, and do deliver most letters as well as parcels.
I suggest everyone tries the brightly coloured labels, as that does work. Even for fully Tracked it is worth a reminder and the Buyer knows it is tracked as delivered.
If emailing a Buyer, we provide a screenshot of the tracking, proof of delivery, and delivery photo. GPS location with a photo of the delivery address. The parcel is then usually located fairly quickly if at a neighbours address.
Seller_MuWheVTzGdZhv
yep just had a influx, these are tracked orders that royal have not scanned on delivery, yet you know they’ve been delivered as the buyer would have been in touch. Lot sooner and before Christmas as most were Christmas items
Seller_zDUw7ekrB6OEy
We had a message from a customer regarding this and asking for the refund, I sent the tracking details which showed it was delivered. They came back and said yes, we received it 3 days ago but Amazon said I can have a refund. The mind boggles.
Seller_IVuzF5F26xipN
we moved from rm24 to tracked 24 after negotiating lower prices for the tracked service, id say maybe 1 in 40 went 'missing' with rm24 and about 1 in 500 go missing with tracked 24, with the tracked 24 we can do amazon seller fulfilled prime so are selling more and with less going missing we are refunding less so overall it has definitely been better for business, occassionally we get people saying they havent got it etc but there is a picture of their driveway/front door, suddenly they 'find it' or if it is obviously misdelivered we can quickly sort it and blame it on royal mail, people are understanding, completely worth moving to fully tracked service in my opinion.
Seller_ZVAz3d5lZuGid
"AMAZON team..."
Unfortunately no-one from Amazon will see this post, except possibly a forum moderator, but still unlikely unless you actually tag a mod into your post.
As you say, this has been raised numerous times before, is so very, very wrong, and I seem to recall that one of the mods did take the issue on board, and said they would pass on to the 'relevant team' - but don't hold your breath !!!!
Seller_ZVAz3d5lZuGid
"AMAZON team..."
Unfortunately no-one from Amazon will see this post, except possibly a forum moderator, but still unlikely unless you actually tag a mod into your post.
As you say, this has been raised numerous times before, is so very, very wrong, and I seem to recall that one of the mods did take the issue on board, and said they would pass on to the 'relevant team' - but don't hold your breath !!!!
Seller_CQcvupkWMS9GV
same here - 10 days after purchase I get the "item not received" - check to see if the 2nd class large letter got a scan and it did showing delivery a good few days earlier.
But as Amazon don't show the customer that it was scanned they think there was no tracking and claim for a freebee. Luckily they hardly ever open an A_Z case when I send them the tracking link. BUT it would be useful if Amazon at least marked it as delivered if a scan is completed on delivery.
On ebay they let me do the 24/48 postage option Royal Mail and after sending 150 items that way over Christmas only 1 is showing as yet undelivered so tracking on that service is way better than I expected.
Seller_CQcvupkWMS9GV
same here - 10 days after purchase I get the "item not received" - check to see if the 2nd class large letter got a scan and it did showing delivery a good few days earlier.
But as Amazon don't show the customer that it was scanned they think there was no tracking and claim for a freebee. Luckily they hardly ever open an A_Z case when I send them the tracking link. BUT it would be useful if Amazon at least marked it as delivered if a scan is completed on delivery.
On ebay they let me do the 24/48 postage option Royal Mail and after sending 150 items that way over Christmas only 1 is showing as yet undelivered so tracking on that service is way better than I expected.
Seller_d8YGbIjNqwFxn
it needs resolving.
For me it is untracked small letters showing as lost which is driving lots of requests for refunds. I send 100+ small letters a day at the moment and 250+ over peak. I am getting so many requests for refunds each day.
I bat back on each request and only 1 or 2 day actually turns into a refund or an A-Z
I am starting to question whether this is the right platform to use unless you can provide full tracking for each order. Even then it doesn't stop all claims
Seller_d8YGbIjNqwFxn
it needs resolving.
For me it is untracked small letters showing as lost which is driving lots of requests for refunds. I send 100+ small letters a day at the moment and 250+ over peak. I am getting so many requests for refunds each day.
I bat back on each request and only 1 or 2 day actually turns into a refund or an A-Z
I am starting to question whether this is the right platform to use unless you can provide full tracking for each order. Even then it doesn't stop all claims
Seller_5BmbL9wJF7d3W
The moderators said they are looking into this but whether we ever get a response is another matter. I just wish they'd keep us informed about these things as I don't have much faith that they will resolve it.
Seller_5BmbL9wJF7d3W
The moderators said they are looking into this but whether we ever get a response is another matter. I just wish they'd keep us informed about these things as I don't have much faith that they will resolve it.
Seller_5BmbL9wJF7d3W
I'm sure what they are doing must be illegal as it is encouraging fraud.
Seller_5BmbL9wJF7d3W
I'm sure what they are doing must be illegal as it is encouraging fraud.
Seller_ZJhFeE3tNKzfh
they won’t stop the emails.
Why don’t you move to tracked 48 on amazon only? And put your price up on amazon
Either they find your item cheaper elsewhere or they are happy to pay the Amazon ‘convenience’ tax
Seller_ZJhFeE3tNKzfh
they won’t stop the emails.
Why don’t you move to tracked 48 on amazon only? And put your price up on amazon
Either they find your item cheaper elsewhere or they are happy to pay the Amazon ‘convenience’ tax
Seller_IQo80d99W2DzP
It has to be a policy that someone higher up in Amazon chose to set up. Therefore, unlikely to change.
If you use CRL, the Postie 'should' scan the package, but Amazon does not track Large Letters. So, probably not worth using CRL, except for low cost items in parcels.
If you use 'Buy Shipping' and Amazon's 2nd/1st class postage, that has a Barcode as well, store that in notes and you can see if delivered, again, the Postie has to remember or bother to scan it.
We mainly send almost everything fully Tracked, even letters, then Amazon do not send out those emails as virtually all packages and parcels are scanned ok.
In addition, we found the 1 thing that made a major improvement, was a brightly coloured label, right next to the postage label that reminds the Postie/Courier Driver to please scan the barcode to track delivery.
The brightly coloured label cannot be missed unless in a pile of letters. We put on all parcels, and packages, using all couriers.
Virtually none then do not get scanned as being delivered.
The Buyer also knows the package is scanned and tracked, so even if Amazon say to claim, they know delivered, so not worth contacting us about.
Rarely, a delivery delay, etc, but very few non-delivery queries this year since doing the reminder label. It also proves that RM are good overall, and do deliver most letters as well as parcels.
I suggest everyone tries the brightly coloured labels, as that does work. Even for fully Tracked it is worth a reminder and the Buyer knows it is tracked as delivered.
If emailing a Buyer, we provide a screenshot of the tracking, proof of delivery, and delivery photo. GPS location with a photo of the delivery address. The parcel is then usually located fairly quickly if at a neighbours address.
Seller_IQo80d99W2DzP
It has to be a policy that someone higher up in Amazon chose to set up. Therefore, unlikely to change.
If you use CRL, the Postie 'should' scan the package, but Amazon does not track Large Letters. So, probably not worth using CRL, except for low cost items in parcels.
If you use 'Buy Shipping' and Amazon's 2nd/1st class postage, that has a Barcode as well, store that in notes and you can see if delivered, again, the Postie has to remember or bother to scan it.
We mainly send almost everything fully Tracked, even letters, then Amazon do not send out those emails as virtually all packages and parcels are scanned ok.
In addition, we found the 1 thing that made a major improvement, was a brightly coloured label, right next to the postage label that reminds the Postie/Courier Driver to please scan the barcode to track delivery.
The brightly coloured label cannot be missed unless in a pile of letters. We put on all parcels, and packages, using all couriers.
Virtually none then do not get scanned as being delivered.
The Buyer also knows the package is scanned and tracked, so even if Amazon say to claim, they know delivered, so not worth contacting us about.
Rarely, a delivery delay, etc, but very few non-delivery queries this year since doing the reminder label. It also proves that RM are good overall, and do deliver most letters as well as parcels.
I suggest everyone tries the brightly coloured labels, as that does work. Even for fully Tracked it is worth a reminder and the Buyer knows it is tracked as delivered.
If emailing a Buyer, we provide a screenshot of the tracking, proof of delivery, and delivery photo. GPS location with a photo of the delivery address. The parcel is then usually located fairly quickly if at a neighbours address.
Seller_MuWheVTzGdZhv
yep just had a influx, these are tracked orders that royal have not scanned on delivery, yet you know they’ve been delivered as the buyer would have been in touch. Lot sooner and before Christmas as most were Christmas items
Seller_MuWheVTzGdZhv
yep just had a influx, these are tracked orders that royal have not scanned on delivery, yet you know they’ve been delivered as the buyer would have been in touch. Lot sooner and before Christmas as most were Christmas items
Seller_zDUw7ekrB6OEy
We had a message from a customer regarding this and asking for the refund, I sent the tracking details which showed it was delivered. They came back and said yes, we received it 3 days ago but Amazon said I can have a refund. The mind boggles.
Seller_zDUw7ekrB6OEy
We had a message from a customer regarding this and asking for the refund, I sent the tracking details which showed it was delivered. They came back and said yes, we received it 3 days ago but Amazon said I can have a refund. The mind boggles.
Seller_IVuzF5F26xipN
we moved from rm24 to tracked 24 after negotiating lower prices for the tracked service, id say maybe 1 in 40 went 'missing' with rm24 and about 1 in 500 go missing with tracked 24, with the tracked 24 we can do amazon seller fulfilled prime so are selling more and with less going missing we are refunding less so overall it has definitely been better for business, occassionally we get people saying they havent got it etc but there is a picture of their driveway/front door, suddenly they 'find it' or if it is obviously misdelivered we can quickly sort it and blame it on royal mail, people are understanding, completely worth moving to fully tracked service in my opinion.
Seller_IVuzF5F26xipN
we moved from rm24 to tracked 24 after negotiating lower prices for the tracked service, id say maybe 1 in 40 went 'missing' with rm24 and about 1 in 500 go missing with tracked 24, with the tracked 24 we can do amazon seller fulfilled prime so are selling more and with less going missing we are refunding less so overall it has definitely been better for business, occassionally we get people saying they havent got it etc but there is a picture of their driveway/front door, suddenly they 'find it' or if it is obviously misdelivered we can quickly sort it and blame it on royal mail, people are understanding, completely worth moving to fully tracked service in my opinion.
