Amazon is refusing to acknowledge delivery confirmations provided by US Postal Services!
Amazon is refusing to acknowledge delivery confirmations provided by US Postal Services! A-to-Z claims are made in favor for customers (or Con Artists) claiming order was not delivered - despite USPS delivery confirmations! Amazon is denying appeals.... Shipping Amazon orders with tracking number and delivery confirmation is useless since Amazon is creating excellent opportunity for Con Artist with help of Amazon itself to rip-off Amazon sellers.
Amazon message is very clear now - You can have everything for FREE on Amazon if you open claim - item not received - delivery confirmations are irrelevant now...
42 replies
Seller_OvL8C4BJWiuS9
Are you new? Unless you use Amazon's buy shipping you will not be covered for any INR claims.
Tatiana_Amazon
Hi @Seller_09Vx5dJplvwCx,
Tatiana from Amazon here.
As part of Amazon's commitment to our customers, we do recognize that mistakes can made by carriers (such as USPS) during the shipping process. When items are reported to us as unreceived by a customer, our returns policy does allow for a refund.
As @Seller_OvL8C4BJWiuS9 mentioned, since we do require seller's to follow the Amazon return's policy, we do offer Amazon Buy Shipping services as a way to guarantee your shipping labels. When seller's purchase shipping labels outside of buy shipping, Amazon is unable to guarantee them and any issues with delivery are the responsibility of the seller. This does include refunds for issues with non-delivery and A-to-Z claims.
However, the Amazon Buy Shipping Guarantee does help protect sellers against issues of non-delivery as long as the package is scanned by the carrier on or before the Ship By date. You can read more about Amazon Buy Shipping below:
Let me know if you have any questions.
Tatiana
Seller_R2dP7Hunjcdj0
Whoa, there!
Slow down, Cowboy!
I have made this point numerous times on the Forum, but once again:
DELIVERY CONFIRMATION DOES NOT MEAN THAT THE PACKAGE WAS RECEIVED BY THE RECIPIENT.
One need only make a cursory search online to view MULTIPLE videos of packages stolen from the delivery address by "Porch-Pirates".
Due to this fact, please understand that:
1) Packages stolen by a "Porch-Pirate" STILL display as "Delivered" when tracked.
2) However, the designated Amazon recipient DID NOT receive the package because it was STOLEN.
3) Amazon itself, and online sales in general would suffer a HUGE loss of Consumer Confidence IF a Buyer was made financially responsible for Stolen Packages.
4) Such a Loss of Consumer Confidence concerning the safety of online purchases would Negatively Affect the online Sales of ALL online Sellers (including you).
Please take a moment to let these facts penetrate and be absorbed.
But here is the Good News on this matter; Amazon provides Seller Protection against THIS EXACT type of Loss you are complaining about.
It is VERY simple to take advantage of this Seller Protection. All one need to do is:
1) PURCHASE POSTAGE FOR THE AMAZON ORDER USING AMAZON BUY SHIPPING.
2) MAKE SURE THE PACKAGE IS SCANNED INTO THE CARRIER'S POSSESSION BEFORE THE CLOSE OF THE "SHIP-BY" WINDOW SCHEDULED BY AMAZON.
That's it! IF you simply follow this procedure you can sleep at night KNOWING that any "Con Artist" trying to "Scam" you by claiming they did not receive the package when tracking shows they did.
It will not be YOUR problem. It will be Amazon's problem.
It is Cheap Insurance against the VERY Losses you are complaining about. Buy it, you'll sleep better.
Good Luck!
Seller_R2dP7Hunjcdj0
Letting us know that you are OUTSIDE the U.S. would have definitely helped.
BUT.... My point remains a VALID one. Just because tracking displays as "Delivered" goes NOT mean that it was actually received due to "Porch-Pirates".
Please note that without Amazon Seller Protection using Buy Shipping an Amazon Seller is left WIDE-OPEN to (potentially false) claims of INR.
Personally, I NEVER ship without using Amazon Buy Shipping, and I also would NEVER sell internationally on Amazon due to multiple potential problems.
Good Luck to you and your business.
Seller_krZxnfmccBclT
When shipping via any carrier, get the insurance and if the customer claims they didn't receive it, ask them to provide a signed letter indicating as much. This letter is all the proof you'll need for most carriers and will allow you to get reimbursed by the carrier. If the customer refuses to do this you may be able to use this as evidence with Amazon that the customer did receive it, however that is not likely, but you can use their correspondence as the evidence with the carrier that it was not delivered. You will simply have to tell the carrier that the customer stated in correspondences to you that it was not received. Otherwise, start using Fulfillment by Amazon and let Amazon deal with the shipping.
Seller_R2dP7Hunjcdj0
This has NOTHING to do with MY opinions or beliefs, this is simply because that is they way that AMAZON considers the situation.
Amazon has made it abundantly CLEAR in it's policies that UNLESS the Seller utilizes the protections provided BY Amazon, then Amazon WILL side with the Buyer in an A-Z Claim arising from Problems with Delivery.
In fact, Amazon sides with the Buyer at ALL times, it is just that IF an Amazon Seller follows procedure it will be AMAZON who refunds the Buyer Claim, and NOT the Seller.
IF you purchase Auto insurance and your car gets stolen, it is the Insurance companies problem
If you do NOT purchase Auto insurance and your car gets stolen it is YOUR problem.
I don't understand WHY it is such a difficult concept for some to understand.
Buying online is just as dangerous as Selling online when it comes to dealing with Bad Actors. Amazon provides a SAFE space to purchase, and, IF you follow procedure, a relatively safe space to Sell.
Follow procedure OR take your chances, but IF you do, then it was YOUR decision, so learn to live with it.
Seller_R2dP7Hunjcdj0
Completely FALSE.
Amazon DOES protect the Seller from ANY 'Problems with Delivery" IF you follow procedures.
Seller_6xr114fRa0Uwn
Thank you for calling this out. I've noticed it for at least a year now and really bothers me too. The only thing I can do is return alot of Amazon things I buy (but I always make sure it was truly shipped by Amazon, and also something is wrong with it, like cracked cd cases which happen about 1 in 3, I don't return just out of spite, I'm just done with putting up with their poor service). It's bad to the customer and they are even worse to sellers. We only get canned responses, from robots that know nothing, except they've been programmed to give you the run around and make it impossible to get your money back, so you give up.
Seller_bLpzUne3tRjkG
It's always been that way as far as I know. They want you to use their Buy Shipping service. I use USPS, but I factor in a certain amount of loss due to customer fraud facilitated by Amazon's ridiculous policies.
Seller_R2dP7Hunjcdj0
1) There is NOTHING nonsensical about my post. It makes perfect sense. You simply do NOT like the answer, so you "Shoot the messenger".
If you read my post and truly consider it to be "Nonsense", please elaborate which part does not make sense to you.
Otherwise, may I suggest a thesaurus so you can find words that more accurately represent your opinion?
Nope, I am a 3rd Party Seller on Amazon, and one who is frankly tired of all of those people who DO NOT utilize Amazon Procedures to protect them, and THEN come here and cry a river about how UNFAIR Amazon is to them.
So, in a very real way, Amazon works for ME.
Amazon has MANY problems that need to be addressed, and has become MUCH more hostile for 3rd Party Sellers...
BUT
Amazon offering Seller Protection against A-Z Claims due to any "Problem with Delivery" is NOT one of them.
