Change email address of Amazon Seller Central account

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Seller_VVzK5JR1bXrZQ

Change email address of Amazon Seller Central account

Hello,
I have contacted Amazon Seller Support about 19087187186 times without any success so I’m wondering if anyone on here knows how to do it. I want to change the email address associated with my seller central account. I have been able to change it in many places, but there are a few places where I can’t find any way of changing it. Therefore, I still receive some occasional emails to the wrong/old address. The places I can’t change it are:

  • Amazon Seller Central dashboard > Settings cog > Account Info > Identity information > Business and Contact Information… when i click ‘Expand >’ I can edit everything, except the email address which disappears.
  • Amazon Seller Central dashboard > Three-horizontal line menu (top-left) > Reports > Tax Document Library > 'Your email address:***@***.co.uk. There is no edit option. I imagine it might be reading it from the above.
  • Amazon Seller Central dashboard > Settings cog > User permissions > here I can see my old email address at the top with the (i) symbol next to it with ‘Manage Permissions’ and ‘Manage Global Permissions’ but no delete option. My new email address is on a second line with the same options but also a ‘Delete’ option.

I’ve tried changing my Login settings back to the old email address and logging in but that doesn’t seem to change anything. I tried doing ‘transfer account’ but again, I was able to change a lot of the company details but not the email address.

To confirm, if I go to Amazon Seller Central dashboard > Settings cog > Notification preferences, it correctly only shows my new email address in Notification Options and Contacts.

Anyone have any ideas?

Thanks in advance,
Adam

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7 replies
Tags:Address, Seller Central, Tax documents, Taxes
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7 replies
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Seller_DSmBlrx75rMb8

Unfortunately, Amazon are terrible with this kind of thing.

Over the span of 3/4 years, I’ve tried numerous times to update our mobile phone number.
On all the account details it shows the correct phone number, but randomly we will click on a link on seller central and it will want us to log in with 2 step authentication, and it still has the old number there!

Luckily we can just go back or click the bookmark get back into the account when that happens, but it basically means we can’t log in on anyother system that isn’t already signed in, so it really is a pain!

If you do get this updated, I’d love to know what you did, because every person at seller support that i’ve contacted about this has been about as useful as a chocolate fireguard.

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