Negative feedback late delivery, some people are unbelievable
Just got a negative feedback because an item i sold has not arrived and its late by 1 day. Ordered Friday 3rd, shipped Monday 5th… Can’t believe some people are so entitled and impatient that they can’t wait a week for something during a pandemic shaking the world and causing massive delays to everything.
Anyone else having problems with late deliveries and negative feedback? I feel amazon should relax the feedback rules for a while and remove feedback for late deliveries due to delays with postal services outside our control. Really isn’t fair that I’m risking myself to go to the post office, adapting to changing situations and problems only for some nasty customer to leave a neg because they’re precious item didn’t arrive soon enough for them during a virus that’s killing tens of thousands and shutting down the economy…
Bit of a rant, just can’t believe some people!
159 replies
Seller_esvgLzKXw2YAl
Although it is a little unreasonable, they are perfectly entitled to leave that feedback as it was in fact, a day late.
That begs the question, if there are such delays etc, why do you not have a longer handling time on your listings, in order to allow for it?
Quite frankly, they customer is right in this situation and there is no way, that Amazon are going to relax the rules, because you promised something that you couldn’t fulfil.
Are you risking yourself for that customers benefit, or your own?
You don’t have to go the post office etc, if you feel you are taking an unacceptable risk.
Really not having a go at you, but I’m sorry, you are in the wrong here.
Seller_pbLIVRiCZ0gkf
No Allsorts4U, I don’t think you are being unreasonable. I think Neil is though.
There is a major problem at the moment with the postal system which is taking longer to go through than normal, and issues with Royal Mail tracking. There are quite a few threads about this. So some customers are become very impatient, or instigating A-Z claims on items which are over a day late.
Weve swapped to merchant fulfilled because of the block on the FBA warehouse. When FBA is late, Amazon is taking the hit on the feedback, but for merchant fulfilled no, we’re now taking the hit, plus my refund rates are up. So yes, Neil I understand your point about adjusting shipping times, but there is a pandemic on, half of Royal mail is social distancing plus there is a lot of people on sick, so yes, I think Amazon should be allowing us to strike out some of these complaints from impatient people
Seller_WseB32EBb785w
I agree with you. There’s more to life and people should see that, especially now. Most do, the others need to get over themselves
Seller_jz6nlmbvA0xUM
some people are just nasty. Shame there isn’t a virus to cure people of this totally selfish me me me attitude
Seller_2ysAHcANDsEzR
I’m not sure why Neil concludes that @allsorts4u is in the ‘wrong’ here. The response was a little robotic, this is not about blame. Surely anyone would agree that leaving negative feedback about a delivery being 1 day late under the current circumstances is completely unreasonable and just vindictive imo.
Seller_PDWeTM331dXyM
I know same here .
Just hope Amazon use commonsense and delete them ??? Please read this forum !
But don’t hold your breath !!
Seller_ie7NmNyOjBOhy
I think Amazon should delete Negative feedback for FBM where the item is delayed because the courier has been unable to meet delivery times due to staff shortage / coronavirus. Especially when sellers have already extended handling and delivery times to the max.
Seller_EQ7hpP3Vcpra7
Some customers are unbelievable!! Given the fact that there’s a Pandemic out there affecting the lives of everyone they should be grateful that there’s people like us still working to bring orders to their doors! The main aim for us all is to ensure the safety of ourselves and our staff during these unprecedented times. Unfortunately we have no control of issues that couriers may have either and they too are going out go their way to get orders and deliveries to customers especially whilst they are unable to go out. Its a shame that there are people out there who have got nothing more to do than to complain instead of looking at the services we are all providing despite current restrictions in place
Seller_Wqg5EgqxuOwDD
I think a lot of customers just don’t seem to think the current covid situation has anything to do with them. I had a recent feedback which I’m about to share along with my response which I think demonstrates my view:
Lovely card - the only thing was it took a long while to come. It came before estimated date but the estimated date was a long time after ordering. It was too late for the person I wanted to send it to but I am sure it will be used in future
Your Response: Sadly RM are really struggling with staff off either sick or self-isolating and are making heroic efforts to deliver our mail during the covid-19 pandemic.
Seller_8vW2kA4XK17Ww
Hello
We got one as well - During this time and all that is going on that is a shame. Delivery companies are overwhelmed and they do deliver essential items first and non essential items after. It is the importance of the essential items delivered to hospitals, care home, etc that take first step. Guess one does not realise the importance of these essential items during this sterssful period - self wants are so inane.
