OTP problems
Every couple of weeks I have a problem where when I click on send OTP it says I should wait a minute and ask again.
It does not matter how long I wait I just keep getting the same message. This totally locks me out of my account.
I then have to go through the OTP recovery process which can take 2-3 days. Fortunately it has only taken about 8 hours on each of the occasions.
When I am locked out of my account I can’t despatch any orders which Amazon will punish me for.
It happened last night. At 7am in this morning I was able to log in fine and then an hour later I got the email saying they had removed the OTP requirement so I had to log back in and re enable it.
Has anyone else had these problems and how did you resolve it?
24 replies
Seller_FMujHrFRdSBA5
hi
yes on and off for the last month at least exactly the same issue
we are now nervous every time we try to log in
Seller_uZmYgk2Q734Ed
You can try the following, which is currently working for me.
Each time you visit a sensitive page (like your bank account page, or details page on your seller account information), Amazon will prompt you to re-login. Once you key in your email address and password, it will bring you to the next page, which can be either
- a page asking you to input your OTP, or
- a page asking you to request for OTP
If you get option 1, then you will also receive an OTP automatically without you having to request for it. Just key in the OTP and all is good.
If you get option 2, then what I will do is to wait for at least 1 min (or 2 mins to be safe), before I click on the “Request OTP via xxx” option. This is because Amazon would have already sent you an OTP when you get to this page (which you will need to ignore), and you will need to request for a second OTP which will overwrite the first one. However, if you immediately click to request for the second OTP, this will prompt the error message. I see this as a general bug in the system, where Amazon has no way of knowing that they have already sent you an OTP on their own, and you requesting for another one so soon would have seem suspicious to them.
I hope they fix this bug soon, but meanwhile the above is what I do to try and circumvent this issue.
Seller_Yja9oH7DLHk2I
Seller Support ignored my issue and sent me templated reply explaining how to enter an OTP.
Seller_w6wevyooKA8dx
We’ve had the same issue. Do an account reset and when back into the account deactivate OTP then reactivate it but select the authentication app rather than text. We found the text doesn’t work properly. I have all my staff working fine now using the Authenticator app.
Seller_EonirOikQqyXy
We had same issues on all our logins and have had a case open with executive office for a week. We were only using texts
- Two-step verification account recovery.
- Set up app authenticator (we use google variant on all our phones now.) Make it preferred choice
- After a few hours we were able to switch back to texts as our preferred method
- We kept App system as back up.
We did lose it all again on text a few days later, but so far the app is always working.
We enabled the two step through our retail account (same email) You can get in retail account without 2SV but seller central will not allow that.
Kind regards
Andy
Seller_Iti0OkAyMPN7I
I get this from time to time I just click any other option available close the browser count to 5 and it all works again
Seller_OhX02pDM7Mmtu
I just re-boot the laptop when that happens - works every time, but yes a pain!
Seller_eAVV3xHVWD7ns
I had the same problem yesterday, took all night for them to release me back into my account,
but when I finally got through to a person that spoke they where very good.
Problem is now I could not send 5 SFP and 21 normal parcels yesterday, now I am in trouble
for that 
Still awaiting an outcome from that.
Seller_Q967F9vAU7vHi
I had this issue last week. I took my SIM card out of my phone for a little while and once I put it back in I could receive the OTP.
Since then though I downloaded Google authenticator app and if problems with receiving the text, I use the authenticator app. Can use for multiple accounts too.
Seller_Yja9oH7DLHk2I
I got everything set up on all computers and it was working nicely. Then I got an email from Amazon telling me they had rest my account. I asked them to this last night.
Then I had to put my phone number in to get sent an OTP. There was no other option.
When I did this I just got an error saying that there was an internal erro. No other options. I was stuck in a loop.
After lots of swear words and toing and froing I managed to get in on one of the computers and it resolved the problem on all the others.
I have now ended up with 3 Amazons in Authy. Should I delete 2? Will they work on all computers?
