Deactivation of our account because of using profanity language
Dear Amazon Team,
We are a team of five at Millennium Markt, and our Amazon UK account was deactivated a few months ago due to an intellectual property issue. Since then, we have made extensive efforts to reactivate our account. We submitted the necessary invoices, but the review process has been prolonged, leading to numerous communications with Amazon.
Our most recent interaction was on July 7th, when a team member inquired about the status of our case. Frustrated with the repeated "just wait" response, he expressed their dissatisfaction regarding the lengthy invoice review and the daily follow-up required. Unfortunately, he used inappropriate language not towards amazon team but well for emphasize the situation and his feelings and mentioned the unfair A-to-Z Guarantee claim we received, express legal action if the issue was not resolved. Consequently, our account was suspended for these two reasons.
Since July 7th, we have submitted 10 appeals, all of which were rejected. In response, we expanded our team to five by adding a communications expert and provided psychological training on stress and anger management to our team, investing significantly in this process. Each appeal detailed these efforts, but we were still denied due to "insufficient information." Our latest appeal was a comprehensive 29-page document, which was also rejected, although a second review was initiated.
As the owner of this business, a 24-year-old student, this situation has caused me severe distress and sleepless nights. My entire income depends on this Amazon account. I have already stopped paying my team due to this issue, leading to dissatisfaction and the risk of them leaving. The second review is our last chance; if it fails, my team has indicated they will no longer work with me.
The pressure and constant rejections have severely impacted my mental health and ability to focus on my studies. I am at a loss for what more we can do. Although a second review has been initiated, I am extremely anxious. Despite our efforts to provide detailed explanations, our appeals were consistently deemed insufficient.
We urgently seek your guidance and assistance to resolve this matter and restore our account. Your support is crucial for the future of our company and team.
Sincerely,
Owner, Millennium Markt
2 replies
Seller_QuM1AZgzfU9x4
Does each of your 4 staff have their own secondary user logins? If so then perhaps restricting that staff member's ability to message both Amazon and buyers might be a start. I'm not sure if that's an option for secondary users as i don't use them.
If all staff are using the same primary user login then adding them properly as secondary users might help.
Without wanting to cast doubt on the actions you have taken (hiring a communication expert and providing psychological training), it is surprising from reading many appeals submitted by sellers how much action they say they have taken and how large they say their operations are compared to the reality. Sometimes it would be better for those sellers to keep their appeals a bit more grounded.
As for your appeal, 29 pages seems drastically overkill. I very much doubt Amazon would read the whole thing and can't really see how keeping to the format Amazon have suggested sellers use (https://sellercentral.amazon.co.uk/help/hub/reference/G201623610) could take quite that much space.
