Received nine intellectual property complaints from one supplier
Hi,
Can anyone help? I’ve just received nine intellectual property complaints from one supplier in one day. These items are all genuine but were bought from them in 2015 and some of the ASINS are being sold by Amazon themselves. I still have the e-mail correspondence with the company representative relating to my purchases. This is obviously going to affect my account health and I’m concerned that it will result in suspension. I’ve removed all the products from this company from my inventory for now but wondered if there is anything else that I should be doing and how I can protect my account from this behaviour in the future?
44 replies
Seller_19fz0c48XB8qd
Give me an idea of the product type/supplier and may be able to help
Seller_19fz0c48XB8qd
We have just had three which are in my opinion totally unjustified.
It seems that anyone can issue these without justification and Amazon will act.
We have recently had one for ASIN B01MTMAC84 " Unbranded " product. This has now been edited to show a manufacturer being the supposed copyright holder.
It would not be such a big deal apart from the fact that it puts our account at risk.
Seller_EJIX7rqDNQJi2
The original Policy Warning notices which you received from Amazon regarding the matter should include all ways how you can dispute the specific complaints.
In most cases, if you are confident that the complaints are false, because your merchandise is authentic and able to prove it either with valid invoices or receipts, you can dispute them by providing Amazon the proof of authenticity:
”– (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights.“
The proof of authenticity should be accompanied with a short statement explaining why you were warned in error and why your listing doesn’t infringe on the intellectual property rights of the other party.
You can e-mail everything to notice-dispute@amazon.co.uk.
Either appeal the complaints or delete the ASINs from your inventory and wait for the defects to automatically disappear after 180 days. But keep in mind that any unresolved complaints can trigger a suspension, anytime.
Unfortunately, there is no guaranteed way how to prevent the receipt of intellectual property rights infringement complaints on Amazon.
Seller_sFEUMUfeW5484
You’ve got to watch out for ASIN merges also. We’ve seen some where for whatever reason 2 products have been merged, images and sku from one supplier, brand and title from another. Amazon couldn’t care less and end up ignoring your cases.
Seller_zLn3YOkGOaTxU
Hi
I don’t suppose the complaints relate to Crayola products by any chance?
Seller_CnaYeZGFSV6mj
Hello @Hornseys,
I know you are concerned about your account being at risk of selling privileges being removed, and I have read your posts and replies.
One thing that stood out immediately to me, is that you mention your invoices are from 2013-2016. We do not accept invoices after 365 days from the initial purchase date. Therefore when you appeal, you could mention in your plan of action that you are not submitting invoices due to them being past the 365 day mark, and that you are still selling those items to this day as they sell slow or you purchased so many.
Since your invoices are older than the threshold, your plan must make up for it by providing as much detail as possible regarding where you sourced your items, what your quality control process is, and how you will ensure you only source quality goods. It is beneficial that you have deleted those ASINs from your listings, especially while going through the appeals process.
Have you attempted to convince the brand rights owner to submit a retraction letter to us? That could help in intellectual property complaints, but it must come from the brand owner. Some other things to ponder and include in your plan of action are: do you still have the authorization from the brand rights owner to sell their products on our platform? What is your process to ensure you have the authorization or gain the authorization? Have you kept an active partnership with your supplier/brand rights owner? What are some measures you can take to ensure that you will have invoices dated within 365 days upon request?
I hope I provided some helpful information, and don’t give up on your appeals.
Best,
Pax
Seller_EJIX7rqDNQJi2
To ensure that you have invoices dated within the last 365 days, you could start purchasing inventory on a regular basis, in smaller amount, so that you always have up to date proof of authenticity which can be provided to Amazon in case of any issues.
Seller_sFEUMUfeW5484
The problem is this. It’s easier and cheaper for Amazon to apply a broad sweeping action that catches a lot of the fakes/frauds etc and a few genuine sellers, than to actually come up with a way to only catch the dodgy sellers.