Fellow Sellers,
I’m facing a critical situation and urgently need your advice - support.
What Happened:
Pricing Error: Listed my £599 product at £10 for 1 minute (in order to see difference in amazon fees).
Bot Exploitation: 30 units bought instantly, likely by bots.
Support Failure: Account manager promised cancellations, but 18/30 orders have shipped.
Financial Loss: £17,700+ at stake, threatening my small business and family (newborn twins).*
Actions Taken:
Immediate price correction.
Refunded Payment Complete orders (no guarantee of cancellation).
Escalated to Seller Support, Account Manager, and the Jeff email which is apparently a line to executives.
Amazon’s Contradiction:
Account Manager: “Orders will be cancelled” (see screenshot).
Reality: Shipments continue, support unresponsive.*
Questions for the Community:
Has anyone successfully cancelled orders after a pricing error? How?
How do I escalate this when Amazon’s systems keep failing?
Are bots exploiting pricing errors a known issue?*
Screenshots Attached:
Account manager’s cancellation promise.
Shipment confirmations post-assurance.*
This is a systemic failure. If Amazon won’t protect sellers from bot exploitation, what’s next? Please share your insights or similar experiences. #PricingError #AmazonFail