Amazon account deactivate due to cancel order
Dear Amazon Team,
I hope this message finds you well.
I am writing to sincerely apologize for the recent issue regarding the cancellation of an order that was mistakenly processed. I understand that this may have violated Amazon’s policies, and I take full responsibility for the error.
Please know that this was unintentional and not done with any ill intent. I truly value the opportunity to sell on Amazon and deeply regret the inconvenience caused. I have reviewed Amazon’s policies and taken the necessary steps to ensure such a mistake will not happen again in the future.
I kindly request you to reconsider and reactivate my seller account. I am committed to maintaining the highest standards of performance and compliance going forward.
Thank you for your time and understanding.
Sincerely,
Gray Ways
14 replies
Seller_nRFmxiQg4EGrw
Post your suspension notice so that anyone wanting to help can see what is really going on. Amazon is not going to deactivate an account based on a single cancellation; there's some other issue in play.
Atlas_Amazon
Hello @Seller_bt1KJahhwHdKb
Thank you for the information provided regarding the recent issues that have impacted your account. I understand that you had to cancel an order and you believe this contributed to the impact to the account. I know this can be difficult to navigate so I do want to offer guidance on how to move forward, but I will require more details on the situation.
Would you be able to share more on the specific messaging that you received? Which listing were you seeing the issues with? Have you attempted to provide any information for review at this point? I will continue to monitor this thread for any details that you are able to share so that support can be provided to you.
Best,
Atlas
Seller_nRFmxiQg4EGrw
Since you refuse to post your actual suspension notice, at least this gives a bit of a clue as to what is happening.
Your cancelation had nothing to do with the suspension. Based on this statement, Amazon's is questioning the authenticity of the product you listed. You need to provide the proper paperwork showing that you sourced from an authorized distributor with a verifiable supply chain.
You will probably also need to show a Letter of Authorization from No. 7 stating that you are authorized to sell their products on Amazon.
If you do not have the proper documentation, you are likely finished selling on Amazon. Amazon has been quite clear over the last year or two that in cases of questionable authenticity, only the proper paperwork will suffice. No apologies, no promise to not do it again; they want it done right the first time.
Seller_ljwLmGBRH8dbA
No sympathy from me. There are lots of sellers breaking this rule of buying retail and then selling retail. If you are not buying wholesale and selling authorized resale product, then stay off of Amazon.
Seller_ue9sUEobNMp6O
@Gray Ways -
Amazon could care less about your apology or unconscious mistakes. Wake up and realize whats going on here! This is dog eat dog territory. Realize your money is being held while they figure out a way to take it from you. Please stop giving this company power by begging and apologizing. Sell your merch, hopefully you can survive their abuse, and be prepared to sue when that time comes. Please stop apologizing to an institution that doesnt give two craps about you.
Seller_uIKBUcO8XKwBY
please reactivate my account. I changed credit card.
