Recurring A-Z ODR Probelm. Appel Rejected When Using Buy Shipping - Mod Assistance?
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Seller_lx3tBQ67kUzc8

Recurring A-Z ODR Probelm. Appel Rejected When Using Buy Shipping - Mod Assistance?

Hi, please can a mod help me again with the following order? Thanks for helping me previously when this has occurred.

204-3155983-8665125

The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Many thanks for any assistance.

@Julia_Amzn @Simon_Amazon @Maja_Amazon

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Manage Buyer Experience
Tags:A to Z Claims, Customer
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Ezra_Amazon
In reply to: Seller_lx3tBQ67kUzc8’s post

Hi @Seller_lx3tBQ67kUzc8, thanks for reaching out and sorry for the delay.

I have contacted the partner team regarding this claim and they have removed the ODR impact for this order. These changes should reflect in your account within the next 48 hours.

Could you please verify once this time has passed?

Thanks, Ezra

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