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Timeframe for a Customer to report they did not receive an item
Can anyone guide us on how long a customer has to report an item not received
Many Thanks
Customised Print
20 replies
Seller_9142Dj5WApWFI
They have 90 days to either open an A-Z claim against you or leave negative feedback, so technically that long. Royal Mail don't keep the tracking information available for that long I believe, so you need to be able to prove delivery too.
Seller_d8YGbIjNqwFxn
Royal Mail do keep tracking that long. I had an A-Z last week which was 89 days after the Estimated Delivery Date and the tracking was still on Royal Mail.
Not much help as the tracking shows as delivered but Amazon still found in the customer favour!
If you use buy shipping you only have 30 days to reprint the label and get the delivery confirmation number.
Seller_tpA3X69l7hzlO
Thank you I thought as much,
I just feel that if you order a personalised product and not received within,
say approx 10 days, I would be chasing however, we have had a few lately saying not
received after 2 months.
My suspicious thinking is have they damaged the product and think if I say I did not receive
that I will get my money back. ( there is so many untrustworthy people out there, it
absolutely astounds me )
We send majority second class through Amazon, but we have even had signed and photo
proof of delivery and Amazon still Refund
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