UPS Next Day Air took 2 days customer wants refund
Hi I shipped a package USP Next Day Air through Amazon Buy Shipping for a customer and he was charged an addition fee for that service. But it took UPS 2 day to deliver the package. The package was picked up by UPS at 3:30 but they didn't scan the package till 8:00pm and sated it was a late arrival and missed the plane and will go the following day.
So I wondering is there any way of getting refund from UPS since it was their fault?
1 reply
Veronica_Amazon
Hello @Seller_aEzr9PjpfpuxN- Thanks for the post! You should reach out to UPS via their customer service phone number. If the package was indeed delivered late by carrier as indicated here and there is a guarantee from them, they can advise on the steps for requesting a potential service refund.
Kindest regards,
Veronica_Amazon
