Change in Bank Account - Account Suspended for Verification
Interesting experience with Amazon UK. We were selling on Amazon US for over four years and on Amazon UK / Pan-EU for a year. I have decided to change bank account for GBP to a UK-based bank. This change triggered account suspension to verify something (probably identity). I have nothing against security but why while account is verified there is NO way to contact Seller Support but via email? You can not request a call back. It seems a little strange to me since the fastest way to re-confirm identity would be with a phone call to a registered phone number.
Did someone have the same experience?
Best.
16 replies
Seller_hC0hNVDuILaKO
Would you honestly want to trust all the money you earn in Amazon sales to the security of a phonecall?
Seller_DQfkgZNWeH1xJ
About a year or so ago i also changed bank account (or at least tried!) but AZ was throwing up all sorts of issues for the IBAN number I was using for verification of the old account. Im with Barclays and they have a webpage where you can auto-generate your IBAN number but for me this just wasn’t working. So after 3 tries i too got suspended etc. After many calls to CS they couldn’t work it out either, so eventually they actually put me through to the verification team. I spoke to an Irish lady, very helpful indeed and the issue was that the “new” IBAN number didn’t match the IBAN number that I initially signed up with when i started with AZ. She explained that she used to work for a bank and that banks regularly change their IBAN codes, so what i had to do was to locate the original PDF file that I submitted years ago and i was to use that number, not the new IBAN number. I found the original PDF scan…plopped the IBAN in from that statement and hey presto…acceptance! She said it happens all the time and that AZ really should sort it out!
Now then, about a month ago I changed banks and thought ‘here we go again’, but I tried the new IBAN and it worked first time! What joy!
Sadly you said that you can’t call them now, it’s obviously changed again! I hope you get it sorted though.
Seller_Rds42gzScDQFa
There’s a saying if “it ain’t broke don’t try and fix it!” The same goes for Amazon. If all is hunky dory don’t make any changes to your account!
Seller_JhcTjMf5wlaAh
Amazon UK verification team did a very fast job confirming the account (within 24 hours). The problem is that the status is still SUSPENDED. Does anyone know how long does it take to remove SUSPENDED status after account was verified?
Seller_EJIX7rqDNQJi2
Based on what an Amazon representative told me, updating your account’s disbursement method a few days before your regular disbursement will automatically trigger a suspension, while doing this just after a transfer may not.
Personally, whenever I updated my own bank account number, it resulted in a lenghty suspension.
Regarding contacting Amazon by phone while having your Seller Account deactivated, here is a direct phone link for the Account Health Department:
Seller_WAakuoXYnCguy
Hello,
I’ve changed bank details 3 months ago and I was expecting suspension and another verification process but everything went smooth.
The only thing, I was not able to ask for withdraw for few days. In my case bank remain the same, we’ve only changed all the details (name, bank card…)
good luck !