Account Deactivated Due to Non-Branded Product Brand Issue — Need Help
Hello everyone,
I was selling non-branded products, and on one of the listings, the brand Elegance Plus was mentioned. I checked, and this brand is not registered.
Amazon asked me for documents, and I provided an official commercial invoice and other required paperwork. However, later Amazon requested an invoice that listed the product as OREO Squeeze MAC and demanded official authorization from the Aria brand. But this product is not related to OREO at all.
Has anyone faced a similar situation? I really need help and advice.
I already submitted an appeal, but it was rejected. The listing is currently inactive.
What should I do now?
I would appreciate any help or recommendations!
2 replies
Seller_NTP6zYESe8W48
[Moderator Edit: removed personal solicitations]
Atlas_Amazon
Hello @Seller_rhmiUdI0L9U8c
Thank you for the information provided regarding the recent issues that impacted your account. I understand that there are concerns that your product may have been infringing upon the 'Oreo' brand. I do want to better understand why this occurred, so I will ask that you share more information regarding the specific ASIN. Could you share more about what the product is? Have you attempted to open any cases into this situation that I could further review?
Generally, if there is any kind of reference to the brand present, our team may request more information in the form of an invoice or letter of authorization. You mention providing an appeal, what details have you attempted to provide as of now? Did you submit documentation or was it just an explanation of the concern? Have you received any other messaging that you could share for review?
I will continue to monitor the situation and will ask that you refer back to this thread if you have any additional information you would like to share.
Best,
Atlas
