Hello Fellow Sellers and Amazon Team,
I am reaching out to the community and any Amazon representatives here regarding a critical issue with my ASINs that has severely impacted my business. I hope to find some guidance or insight into resolving this matter.
Issue Overview:
One of my child ASINs, B0D8J1Q2QZ, under the parent ASIN B0D8J8LLRX, has had all its reviews removed across major marketplaces (US, UK, DE, FR, IT, ES). However, the reviews remain visible in other stores like NL and SE.
This happened after I transitioned from my previous ASIN B08JKLSFBV, which sold successfully for 4 years with the model LFB-01. I created the new ASIN to reflect a rebranding effort (new logo and updated model number LFB-02) and linked it under a new parent-child variation structure.
The reviews were initially shared between the old and new ASINs, but Amazon’s system flagged the product for “unusual review behavior” and disabled review sharing.
My Compliance History:
Always used Amazon Vine and FBA.
Never engaged in incentivized reviews, Facebook promotions, or any activities outside Amazon’s policies.
Fully compliant with Amazon’s Terms of Service for product reviews.
Impact on My Business:
Complete removal of reviews has led to a drastic drop in sales. Customers are hesitant to purchase products without reviews.
Despite my compliance, the lack of clarity around this flag has left me with no actionable resolution.
Support Experience So Far:
When I contacted Amazon Seller Support (Case ID 10583176132), I was informed:
The flag was triggered by their system due to “unusual review behavior.”
No specific actions or violations on my part were disclosed.
There is no appeal process or resolution currently available, although I was told review sharing might be enabled again in the future.
My Questions to the Community and Amazon Team:
Has anyone encountered a similar issue where reviews were removed due to this kind of flag?
Were you able to restore reviews or review sharing, and how?
Is there a documented process to appeal or investigate these cases further?
What steps can I take to avoid this from happening again in the future?
I am genuinely frustrated as I have always adhered to Amazon’s policies and now face a significant business challenge due to a situation that seems arbitrary and beyond my control.
Any advice, shared experiences, or official guidance would be greatly appreciated.
Thank you in advance for your help!
