We sent a Costly Marine Camera to a customer.
He sent in a return request stating the following :
"Camera came in a good new fresh box but tape was cut and camera was clearly used and completely broken"
So customer paid from his pocket to send it back to us:
We received the same way as the customer stated. However, the camera doesn't belong to us, and it is not even our Serial Number. How do we prove that the customer is playing ?
We have a very clean 10 years record of selling all brand new items (unless stated otherwise) but this is the first time we are going through such situation. Reached out to the manufacturer , showed them the Serial Number and they said this item was shipped to "XYZ" distributor in September 2022, and it has not yet registered. We refunded the customer subtracting 100% re-stocking. However the claim is still open and we have to respond by tomorrow.
Any insights would be appreciated.
@Seller_l3eCP9f1PtJXC @Seller_ovM5p622oIbGp @Seller_FJwyF3iu5qxUY @Seller_1KYLYkgAlu4xX @Seller_zukQNO61PzGck @Seller_RsATYbG9XP0HP@Seller_t9kvdr2yixQej @Seller_q5VULSdzfEHW0 @Seller_l7Jtck9jxnEA0 Can anyone help ?
